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Service Operations Manager

3 weeks ago


Apopka, Florida, United States HR Coach Online Full time
Field Support Specialist Position

ISS Mechanical requires a skilled Field Support Specialist to join their team. The ideal candidate will have plumbing experience and excellent communication skills. Key responsibilities include delivering top-notch client service, managing work orders, and supporting technicians.

Compensation and Benefits

The estimated annual salary for this role is approximately $70,000 - $90,000, based on qualifications and experience. Our comprehensive benefits package includes medical, dental, and vision care, as well as short-term and long-term disability insurance.

Key Responsibilities

  • Address customer concerns and resolve issues efficiently.
  • Optimize work order management for improved internal efficiency and client communication.
  • Use Vital SMS to support technicians.
  • Process purchase orders within our accounting system.
  • Collaborate with departmental teams.
  • Prepare accurate repair quotes in a timely manner.
  • Familiarity with billing procedures is beneficial.

Required Skills and Qualifications

  • Superior communication and interpersonal skills.
  • Microsoft Office proficiency, particularly in Outlook, Excel, and Word.
  • Ability to multitask and prioritize tasks effectively.
  • Strong organizational skills.
  • Flexibility in a fast-paced work environment.