Cinema Runner

We are seeking a highly motivated and customer-focused Cinema Runner to join our team at Cinépolis Luxury Cinemas. As a key member of our service team, you will play a vital role in delivering exceptional guest experiences in our theatres.

The Cinema Runner is responsible for delivering ordered food and drinks to guests in a timely and efficient manner. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

• Deliver concessions items, kitchen items, and bar items to guests while embodying our service standards.
• Work closely with the expediter to ensure all food is delivered simultaneously, in high quality, and in a timely fashion.
• Double-check orders to ensure accuracy and communicate with the kitchen/expediter/supervisors if issues arise.
• Guide guests through the menu and suggest promotions, add-ons, or upselling opportunities.
• Clean auditoriums, removing all dishes, trash, and providing managers with any found items.
• Be of service to team members and assist with tasks such as scanning tickets, cleaning, and restroom checks.
• Navigate guest complaints and assist with requests or direct them to the proper resource if unable to assist.
• Be cognizant of issues with movie projections and communicate with management when necessary.
• Complete all opening, mid, and closing procedures, including other duties as assigned.

• Must be 18 years or older.
• 1+ years of food running or bussing experience preferred.
• ServSafe, Food Handling, and Alcohol training certifications required.
• Strong interpersonal skills for interacting with employees, guests, and management.
• Effective communication skills with the ability to handle difficult and stressful situations.
• Must be able to maintain strong attention to detail while prioritizing in a fast-paced environment.
• Have integrity and be counted on to do the right thing.
• Available nights, holidays, and weekends.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business needs.

Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.