Financial Counselor Ambassador

3 weeks ago

Fairfield, California, United States NorthBay Health Full time
Job Description

At NorthBay Health, we are seeking a highly skilled Financial Counselor Ambassador to join our team. This role is responsible for ensuring maximum reimbursement to the hospital and physicians in a timely manner.

The Financial Counselor Ambassador will guide uninsured and underinsured patients through the application process for government programs, charity care, or other insurance types they are eligible for. They will establish tailored payment arrangements with patients when necessary and conduct educational conversations to explain coverage eligibility and benefits.

This role requires excellent communication and interpersonal skills, as well as the ability to maintain confidentiality and professionalism. The ideal candidate will have a proven track record of delivering exceptional customer service and a commitment to service excellence.

Key Responsibilities
  1. Establish payor sources for uninsured and underinsured patients
  2. Guide patients through the application process for government programs and charity care
  3. Conduct educational conversations to explain coverage eligibility and benefits
  4. Maintain confidentiality and professionalism in all interactions
Requirements
  • High School Graduate or GED preferred
  • Patient Access and/or Revenue Cycle relevant certification from a nationally recognized healthcare credentialing organization required within 12 months
  • Five or more years of customer engagement experience in financial counseling, eligibility screening, and/or collections roles
Compensation

The hourly pay range for this role is $36.49, with the offered hourly rate based on years of experience in a similar role.

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