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Customer Service Representative

2 months ago

Little Elm, Texas, United States Ace Hardware Home Services Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advocate. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring a positive experience for our customers.

Key Responsibilities

  • Answer customer calls and respond to inquiries in a timely and professional manner
  • Provide solutions to customer issues and concerns, escalating complex issues to senior team members as needed
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Develop and maintain a deep understanding of our products and services to effectively communicate with customers
  • Stay up-to-date on industry trends and best practices to continuously improve customer service

Requirements

  • 5+ years of customer service experience, preferably in a call center or customer-facing role
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Strong knowledge of Microsoft Office products and ability to learn new software quickly
  • High standards for work quality and a commitment to delivering exceptional customer service
  • Ability to work in a team environment and collaborate with colleagues to achieve shared goals

What We Offer

  • A competitive salary and benefits package, including medical, dental, and vision coverage
  • A comprehensive 401(k) retirement savings plan with company matching
  • Opportunities for career growth and professional development, including training and education programs
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • A chance to work for a leading company in the home services industry, with a commitment to excellence and customer satisfaction

About Ace Hardware Home Services

Ace Hardware Home Services is a leading provider of home preservation services, offering a wide range of residential maintenance and repair services, including plumbing, heating, cooling, electrical, and handyman services. We are committed to delivering exceptional customer service and quality workmanship, and we are seeking a talented and dedicated individual to join our team.