Part Time Customer Service Representative

3 days ago


Morehead City, North Carolina, United States Michaels Stores Full time
About Us

Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada, and online at Michaels.com and Michaels.ca. We prioritize the wellbeing of our teams by providing robust benefits and opportunities for growth.

Job Summary

We are looking for a Customer Service Representative to join our team at Michaels Stores. As a key member of our store staff, you will be responsible for providing exceptional customer service, ensuring a seamless shopping experience, and contributing to the overall success of our store.

Responsibilities:
  • Provide excellent customer service by greeting customers, answering questions, and resolving issues in a friendly and professional manner.
  • Assist customers in finding products, provide solutions, and ensure a fast and friendly checkout experience.
  • Engage customers on the benefits of our rewards program and private label credit cards, and complete enrollments as needed.
  • Educate customers on our Voice of Customer (VOC) survey and encourage feedback.
  • Support omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Requirements:

  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and lift heavy boxes.

Salary: Estimated $14.25 per hour based on location and experience.



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