Service Delivery Specialist

5 days ago


Lancaster, Pennsylvania, United States Colony Products, Inc. Full time
Job Summary

We are seeking a highly skilled Service Delivery Specialist to join our team at Colony Products, Inc. in South Central Pennsylvania/Susquehanna Valley area.

This role involves overseeing service operations, managing technical issues, and delivering excellent customer service.

The estimated annual salary for this role is $90,000-$115,000 depending on experience.

Main Responsibilities
  1. Manage service requests, troubleshoot technical issues, and provide product information to customers.
  2. Collaborate with sales teams to determine profitable contract rates and develop new business opportunities.
  3. Ensure efficient delivery of products and services, including managing inventory levels, scheduling deliveries, and resolving customer complaints.

Requirements

  • Proven experience in customer-facing roles, preferably in the technology industry.
  • Strong problem-solving skills, ability to work under pressure, and excellent communication skills.
  • Ability to build strong relationships with customers, colleagues, and vendors.

About Our Company

At Colony Products, Inc., we pride ourselves on treating our customers like family. With over 50 years of experience in providing innovative document imaging solutions, we have built a reputation for exceptional service and expertise.

We are committed to helping our customers achieve their goals through our state-of-the-art technology, dedicated support team, and personalized approach.



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