Conversational AI Platform Specialist

3 days ago


New York, New York, United States Parloa Full time

Company Overview

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Parloa is a fast-growing startup revolutionizing customer service with its cutting-edge GenAI platform for contact centers. Our voice-first solution automates customer inquiries with natural-sounding conversations, transforming contact centers into value centers.

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Salary and Benefits

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We offer a competitive salary of $120,000 per year, plus benefits that include flexible working hours, unlimited PTO, and travel opportunities. You'll also have access to a training and development budget to ensure continuous professional growth.

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Job Description

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As a Senior Customer Experience Manager at Parloa, you will be responsible for strategically consulting our customers throughout their journey with our Conversational AI platform. You will own the relationship with our customers and ensure they are creating value by using Parloa.

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Required Skills and Qualifications

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We're looking for an experienced professional with at least 5 years of experience in Customer Success, Consulting, Account Management, or Project Management. You should have a deep understanding of how to build relationships with diverse stakeholders and create lasting commercial collaborations.

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Benefits and Perks

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You'll enjoy a beautiful office in the heart of NYC with all the conveniences, including a social area, snacks, and drinks. Regular team events, game nights, and other social activities will help you connect with your colleagues and feel part of the Parloa family.

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What We Offer

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In addition to a competitive salary and benefits, we provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.



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