Regional Operations Supervisor
3 weeks ago
Lumen Technologies is a leading provider of communication and technology solutions. We connect people, data, and applications, enabling businesses to thrive in a rapidly changing world.
The RoleWe are seeking a highly skilled Regional Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for managing a team of technicians in specific service areas, ensuring the delivery of high-quality residential and business communications services.
Main Responsibilities- Manage the daily operation of outside and inside plant network services and technicians, ensuring timely and efficient delivery of services.
- Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Lumen products and services.
- Provide quality control and assurance, ensuring that all services meet company standards and customer expectations.
- Collaborate with the union to achieve a win-win working relationship.
- Represent Lumen with customers and governmental agencies.
- Previous experience managing teams within a telecom technical environment, with typically 4+ years of experience.
- Strong skills and experience in employee development, including training, coaching, and mentoring in a union environment.
- Computer skills, including Excel, email, Word, and legacy systems.
- Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Lumen.
- Working knowledge of the splicing and construction process for the telecommunication industry.
- Working knowledge of Contractor relations.
- Ability to work in a consultative manner with others, establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and customer-focused behavior.
- Previous experience in a multi-tasking, result-oriented position in a deadline-focused department.
Lumen Technologies offers a comprehensive benefits package, including health, life, and voluntary lifestyle benefits, as well as opportunities for professional growth and development.
We are an equal employment opportunity employer and welcome applications from diverse candidates.
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