Delinquency Resolution Expert

7 days ago


Douglasville, Georgia, United States OneMain Financial Full time
About OneMain Financial

At OneMain Financial, we pride ourselves on offering responsible access to credit and improving the financial well-being of hardworking Americans. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.

Our team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures, and extending household budgets. We meet customers where they want to be -- in person, by phone, and online.

Job Description:

This role involves working with existing customers who have long-term relationships with OneMain Financial. The primary objective is to help customers succeed in resolving their financial obligations through repayment or settlement of account balances.

Responsibilities:

  • Responsible for high volume collections activities to achieve delinquency goals for an assigned branch.
  • Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters.
  • Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities.

Requirements:

  • HS Diploma/GED required.

Preferred Qualifications:

  • Collections or customer service experience preferred.

Benefits:

  • A competitive salary range of $40,000-$60,000 per year, depending on location and experience.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • Opportunities for career advancement and professional growth.


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