Client Experience Coordinator

7 days ago


Westwood, New Jersey, United States Massage Envy Full time
Job Title: Client Experience Coordinator

About Us: At Massage Envy Westwood, we believe that everyone deserves to feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

About the Role: We're seeking a skilled Client Experience Coordinator to provide outstanding customer service, promote the value of Total Body Care, and support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions.

Key Responsibilities:
  • Provide exceptional customer service and help every client feel valued and understood
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, booking future appointments, and encouraging retail purchases based on service provider recommendations
  • Support clinic efficiency by greeting clients, scheduling services, answering phone calls, responding to inquiries, and addressing client concerns

What We Offer:
  • A trained leadership team invested in your success
  • Award programs, such as Sales Associate of the Year
  • A caring community that celebrates individuality and shares knowledge

Salary Estimate: $45,000 - $55,000 per year (based on location and experience)



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