Shift Manager

2 days ago


New Berlin, Wisconsin, United States SUMMERWOOD MASTER Full time
Job Summary

The Shift Manager is a key role within our restaurant team, responsible for ensuring seamless operations and exceptional customer service. As a Shift Manager, you will be the face of our restaurant, leading by example and driving excellence in all aspects of our business.

Key Responsibilities
  • Lead daily operations, ensuring efficient service and high-quality products.
  • Conduct regular food safety audits and maintain a clean and safe environment.
  • Provide ongoing coaching and feedback to crew members, promoting a culture of excellence and continuous improvement.
  • Assume full responsibility for the opening and closing of the restaurant, maintaining administrative control and ensuring seamless transitions.
AccountabilitiesCustomer Satisfaction/Product Quality
  • Maintain fast, accurate service and ensure products meet our high quality standards.
  • Conduct regular customer satisfaction surveys and implement feedback to drive improvement.
Financial
  • Assist with cash procedures, including bank deposits and safe management.
Operations
  • Conduct daily inventory and complete shift-to-shift food safety audits.
  • Review facility and equipment readiness, ensuring we are always prepared to deliver exceptional service.
Human Resources
  • Provide ongoing coaching and feedback to crew members, promoting a culture of excellence and continuous improvement.

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