Application Engineer
4 weeks ago
The Associate Application Engineer will be responsible for providing timely and accurate Vertical Turbine Pump product and order support. This role will collaborate with other technical and engineering groups, production, and sales to understand customer needs and provide service levels that meet or exceed customer expectations.
Key Responsibilities- Provide Applications Engineering support to channel partners, distributors, and end users.
- Provide optimal design selections based on customer requirements.
- Estimate project costing and negotiate lead times.
- Collaborate with purchasing team and other stakeholders to obtain costing for components as required.
- Support maintenance of CRM funnel to ensure opportunity visibility by field sales team.
- Develop technical depth and understanding of Xylem products and applications.
- Support submittal development.
- Collaborate with other technical and engineering groups to provide the required customer solution.
- Proactively anticipate and mitigate risk.
- Provide timely responses to inquiries.
- Meet or exceed established SLA and required metrics.
- Be easy to do business with.
- Support timely order entry, deliverables, and order status.
- Bachelor's degree in engineering required.
- One to five years related experience with rotating equipment preferred.
- Knowledge of pump hydraulics, mechanics, and construction.
- Excellent interpersonal relationship building skills with strong verbal and written communication skills.
- Experience with a Customer Relationship Management (CRM), Configure Price Quote (CPQ), and/or Enterprise Resource Planning (ERP) tools.
- Salesforce, MathCAD, and Pump selection software experience is a plus.
- Ability to work with ambiguity, manage multiple projects at once, and review technical documents and drawings.
Xylem is a leading water technology company with 23,000 employees operating in over 150 countries. We are committed to providing innovative and sustainable solutions to address the world's most critical water challenges. If you are passionate about making a difference in the world, join our team and be part of our transformative journey in shaping the future of water technology.
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