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Donation Attendant

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Racine, Wisconsin, United States The Salvation Army Central Territory Full time
Job Description

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

Provide exceptional customer service to our donors, ensuring a positive experience at the donation door. Maintain a clean and well-organized donation area, handling each transaction with accuracy and efficiency.

Essential Functions:
  • Present a professional appearance, adhering to dress code at all times.
  • Maintain a friendly demeanor, greeting our donors and offering assistance as needed.
  • Maintain a clean and well-organized donation area.
  • Responsible for all operations and security matters while on duty.
  • Receive and receipt all donated material, ensuring that email addresses are obtained from as many donors as possible.
  • Safeguard all donated materials and assigned equipment.
  • Track donations per center policy.
  • Courteously advise donors of material that is not acceptable. Advise donors of heavy materials of pick-up service.
  • Where and when applicable, power sort donations as they come in.
  • Report complaints, damage, and any injuries occurring on or near the donation area for which The Salvation Army may become liable.
  • Sort, load and unload all SA trucks per center policy.
  • Supports the production processes as needed.
Additional Information:

Minimum Qualifications:

  • Education: High School Diploma or currently pursuing.
  • Skills/Abilities:
    • Ability to speak, write and understand English in a manner sufficient for effective communication with leadership and field personnel.
    • Basic computer skills, including but not limited to the use of payroll programs and the ability to learn other programs or systems that are adopted by the TSA ARC.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • Ability to use basic math skills.
    • Must be able to pass a pre-employment drug test and background test.
Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

While performing the duties of this position, the employee is regularly required to stand; use hands, handle, or feel; and hear or talk. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel or crouch.

The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Travel:

Occasional travel to other stores or for training.

Working Conditions:

The work environment for this position is a store environment with a quiet to moderate noise level. The environment may be dusty and may experience temperature fluctuations based on weather. May stand for extended periods. The employee is routinely exposed to outdoor weather.