Lead Teller

As the Lead Teller at St. Johns Bank, you will play a key role in overseeing the daily operations of the teller line. Your primary responsibility will be to provide guidance and support to your team while ensuring efficient transaction processing, exceptional customer service, and adherence to bank policies and procedures.

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
• Balance and maintain a teller drawer daily, ensuring accuracy in cash handling and adherence to operational standards.
• Promote and cross-sell bank products and services, identifying customer needs and providing tailored solutions.
• Oversee daily teller operations, ensuring compliance with all policies and procedures while maintaining a focus on customer service.
• Handle complex customer situations, resolving issues and providing solutions to enhance customer satisfaction.
• Perform balancing of the ATM and vault, ensuring accurate cash levels and compliance with security protocols.
• Open and/or close the branch, observing all security protocols.
• Conduct regular audits of teller drawers and resolve discrepancies.
• Provide on-going guidance and support to tellers, helping them learn processes and improve their skills.
• Prepare monthly reports for management to ensure accuracy and compliance with bank policies and procedures.
• Collaborate with branch management to implement operational improvements and enhance team performance.
• Monitor and report any discrepancies, suspicious activities, or compliance issues to management.
• Serve as a back-up to New Account Representatives.

• Minimum of 1-2 years of banking and previous supervisory experience preferred.
• Strong leadership and mentoring skills.
• Previous new accounts experience preferred.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong numerical and cash handling skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Computer skills to include Microsoft Office and Outlook; Jack Henry and XP Teller a plus.
• Current driver's license and a vehicle with appropriate insurance coverage.

St. Johns Bank offers a comprehensive compensation package including Sign-On Bonuses, Medical, Dental, Vision, Employer Paid Life Insurance, 401K with Employer Match, Vacation, Sick Pay, 11 Paid Holidays, Performance Bonuses and the ability to grow with the organization.

St. John Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Member FDIC