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Retail Sales Professional

2 months ago

Rosemont, Illinois, United States Tapestry Full time

Job Summary:

We are seeking a highly motivated and experienced Sales Associate to join our team at Tapestry. As a Sales Associate, you will be responsible for delivering exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.

Key Responsibilities:

  • Client & Service Expert:
    • Meet or exceed individual sales goals and targets.
    • Develop and maintain strong product knowledge across all categories.
    • Provide exceptional customer service by delivering a personalized and engaging shopping experience.
    • Build strong relationships with customers through effective communication and interpersonal skills.
  • Building Brand Equity:
    • Understand and communicate the Tapestry brand aesthetic, philosophy, and lifestyle to customers.
    • Develop a personal connection with customers through effective use of selling skills.
  • Operational Excellence:
    • Execute operational tasks as per company directives.
    • Process all POS transactions accurately and efficiently.
    • Adhere to and apply visual directives to maintain a high level of store standards.

Requirements:

  • Professional selling skills and exceptional interpersonal skills.
  • Prior luxury goods experience preferred.
  • Proactive ability to multi-task and prioritize.
  • Ability to work well in a team environment.

Physical Requirements:

  • Available to work store schedule, including evenings and weekends.
  • Ability to stand for extended periods of time.
  • Able to safely lift boxes up to 40 pounds.
  • Comfortable climbing ladders.

Competencies:

  • Drive for Results:Exceed goals successfully; consistently one of the top performers; bottom-line oriented; pushes self and others for results.
  • Customer Focus:Dedicated to meeting customer expectations and requirements; gets customer information for improvements; acts with customers in mind; establishes and maintains effective relationships.
  • Creativity:Comes up with new and unique ideas; makes connections among previously unrelated notions; seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy:Relates well to all kinds of people; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact.
  • Learning on the Fly:Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes successes and failures for clues to improvement.
  • Perseverance:Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity:Effectively copes with change; shifts gears comfortably; decides and acts without having the total picture; isn't upset when things are up in the air.