Service Quality Expert

7 days ago


Owensboro, Kentucky, United States UniFirst Full time
About the Job
  We are seeking a highly skilled and motivated Customer Service Representative to join our team at UniFirst. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive exceptional service and support.
  Responsibilities:
    • Handle customer inquiries via phone, email, and chat in a timely and professional manner
    • Provide solutions to customer complaints and issues, escalating complex problems to supervisors or management as needed
    • Enter and update customer information in our database accurately and efficiently
  Requirements:
    • 1-2 years of customer service experience, preferably in a call center environment
    • High school diploma or equivalent required, associate's degree or higher preferred
    • Excellent communication and problem-solving skills, with the ability to remain calm under pressure
    • Proficiency in Microsoft Office Suite and other software applications, with the ability to learn new systems quickly
  Benefits:
    • Salary range: $50,000 - $70,000 per year, depending on experience
    • Comprehensive benefits package including medical, dental, and vision insurance
    • Opportunities for career growth and advancement
  Additional Information:
    • Must be able to work in a fast-paced environment and meet productivity standards
    • Must be able to communicate effectively with customers and colleagues in a professional and respectful manner
    • Must be able to maintain confidentiality and handle sensitive customer information discreetly

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