Ambulatory Care Operations Manager
4 weeks ago
As an Ambulatory Care Operations Manager at Intermountain Health, you will be responsible for providing effective leadership and accountability for ambulatory care operations. This includes excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance, and financial management.
Key Responsibilities:
• Manages the daily operations in the clinic, optimizing clinic workflows and acting as a resource in daily operations and activities.
• Collaborates with hospital care sites and physician leadership to promote effective working relationships and facilitate achieving goals and objectives.
• Works directly with patients to address questions and concerns regarding care and billing, evaluating various resolutions and ensuring patients receive satisfactory resolution.
• Creates and oversees daily work schedules, including management of daily staffing and float coverage, and oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation.
• Manages prior authorization and referral processes, and leads clinic teams in problem-solving to address issues relating to patient safety, care, and service.
• Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives.
• Assists in development of capital planning and operating budgets, and manages clinic teams on quality initiatives and managing quality metrics.
• Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives, and drives and supports associate engagement and patient experience outcomes.
• Manages Human Resource management functions, including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development, and maintains Kronos records for employees.
• Directs, oversees, and coordinates training of new employees, and builds strong partnership with local clinic physician leadership.
• Takes an active role in professional development of associates, developing leaders as appropriate, and creates a culture of patient safety, including documentation and reporting of any PEARL event.
• Maintains audits for medication safety, ensures compliance with applicable regulatory guidelines, and licensure, compliance, and accreditation requirements, and ensures compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards.
• Partners with physicians around panel management, maintains records regarding patient linking, population health, and care gap closure, and promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
Requirements:
• High School Diploma or equivalent is required.
• Two (2) years of supervisory-level experience is required, and a Bachelors degree may substitute for two years of the required experience.
• Preferred qualifications include a Bachelors degree in healthcare or a related field, and healthcare and/or specialty clinic experience, and two years experience with surgical services or surgery scheduling.
Physical Requirements:
No Additional Description Available
Location:
Downtown Medical Center
Work City:
Denver
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$50.97
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Intermountain Health is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
All positions subject to close without notice.-
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