Customer Service Representative

4 days ago


Southampton, United States Schiller Grounds Care Full time
Customer Service Specialist

As a valued member of our team at Schiller Grounds Care, you will play a crucial role in delivering exceptional customer experiences for our Mantis brand of products. Your primary responsibility will be to provide top-notch support to our customers through various channels, including our website and toll-free number.

Key Responsibilities:
  • Customer Interaction: Respond promptly and professionally to customer inquiries, providing accurate information about Mantis products, services, and policies. Handle customer complaints and concerns with empathy and efficiency, aiming for first-contact resolution whenever possible.
  • Problem-Solving: Identify and troubleshoot customer technical issues, providing effective solutions or escalating complex cases to appropriate team members. Follow up on unresolved issues to ensure customer satisfaction and resolution.
  • Communication: Maintain clear and concise communication with customers, ensuring they feel heard and valued. Document interactions and resolutions accurately in our CRM system to ensure continuity and reference.
  • Collaboration: Work closely with team members and other departments to address customer needs, resolve technical issues, and improve service processes. Share insights and feedback to help refine customer service practices and contribute to team improvement initiatives.
Requirements:
  • Excellent Communication Skills: Strong verbal and written communication skills are essential for this role.
  • Problem-Solving Abilities: Ability to identify and resolve customer technical issues in a timely and effective manner.
  • Teamwork: Willingness to work collaboratively with team members and other departments to achieve common goals.
  • Customer-Centric Approach: Demonstrate a genuine commitment to customer satisfaction by going above and beyond to meet their needs.

We are looking for a dedicated and customer-focused individual who is passionate about delivering high-quality service. If you are a team player with excellent communication skills and a problem-solving attitude, we encourage you to apply for this exciting opportunity.



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