Implementation and Training Specialist for Property Analytics

1 day ago


Latham, New York, United States Property Gauge Full time
About the Opportunity

We are seeking a highly skilled Software Trainer and Implementation Consultant to join our team at Property Gauge. As a key member of our customer success team, you will be responsible for delivering top-notch training and implementation services to our clients in the multi-family real estate management industry.

Key Responsibilities:

  • Develop in-depth knowledge of Property Gauge software to deliver professional services such as consultation, software readiness, and client training.
  • Design and conduct software training sessions tailored to the specific needs of multi-family property management.
  • Educate clients on key software functionality used in managing multi-family properties.
  • Analyze client business models to identify and document requirements for Property Gauge software implementations.
  • Assist clients with troubleshooting and resolving basic software issues.
  • Maintain accurate records of client interactions, training agendas, trip reports, timesheets, and system-related updates.
  • Support QA effort with software testing and product modifications.

Requirements:

  • Bachelor's degree or associate's degree with equivalent experience in software implementation or multi-family real estate management technology.
  • Familiarity with software solutions for multi-family real estate management, including property management systems (PMS), tenant management, maintenance scheduling, and financial software.
  • Strong presentation and training skills, with the ability to translate complex software functions into easily understandable concepts for multi-family real estate professionals.
  • Excellent interpersonal and communication skills, especially when engaging with property managers and stakeholders in the real estate technology space.

Estimated Salary: $90,000 - $125,000 per year



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