Nurse Navigator

We are seeking a skilled Nurse Navigator to join our team at ChristianaCare in Newark, DE.

The Nurse Navigator will play a critical role in coordinating care for patients and their families, ensuring seamless transitions between healthcare services and promoting optimal patient outcomes.

• Coordinate referrals from within and outside of Christiana Health Care, ensuring timely and effective care delivery.
• Assess patient needs and match them with appropriate services, facilitating referrals and scheduling appointments as needed.
• Triangulate family/caregiver phone calls, messages, and determine disposition of calls, coordinating response with Palliative clinicians based on clinical assessment.
• Organize inpatient palliative census and daily workload, evaluating and triaging consults in collaboration with the hospital team.
• Provide psychosocial support to patients, families, and caregivers, facilitating referrals and promoting self-advocacy.
• Collaborate with the outpatient team to ensure seamless transitions and promote continuity of care.
• Support discussions with patients and caregivers related to goals of care and end-of-life treatment decisions, facilitating scheduling of family/provider meetings.
• Apply knowledge of insurance processes and their impact on care delivery, ensuring appropriate referrals and patient care decisions.
• Monitor progress in achieving defined patient-specific, clinical outcomes through performance improvement activities and outcomes.

• BSN required; Masters in nursing preferred.
• RN license or eligible for licensure in the state of Delaware.
• Three or more years of combined clinical experience in clinical and/or administrative experience in case management, clinical trials, older adult, palliative/hospice care preferred.
• Nursing Cert - Certified Hospice and Palliative Nurse (CHPN) - Hospice & Palliative Credentialing Center within 3 years of hire.

Delivering health, not just healthcare, is our promise to our community. We are an organization that puts patients first, committed to excellence and inclusivity. Join us in our quest for delivering more than healthcare.