Customer Service Representative
4 days ago
JT Reisdorph - State Farm Agency is seeking a highly skilled Front Office - Team Member to join their team in Austin, TX 78746. As a valued member of the team, you will play a vital role in ensuring excellent service standards and responding efficiently to customer inquiries.
The ideal candidate will be a professional with a great attitude and outgoing personality, who has 'never met a stranger,' and possesses stellar computer skills. This individual should also have the ability to multi-task, work well with peers, and have a true passion for helping others.
The salary for this position is estimated to be around $40,000 per year, plus bonuses, making it an attractive opportunity for those looking to advance their career in customer service.
Responsibilities:
- Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Manage incoming calls and handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
Benefits include:
- Salary with bonuses
- 401(k) matching
- Flexible schedule
- Paid time off
- Professional development assistance
Requirements include:
- Must be willing to obtain Property and Casualty insurance license prior to start date.
- Strong phone contact handling skills and active listening.
- Comfortable with making outbound calls.
- Genuinely excited to help customers.
- Patient, empathetic, and passionately communicative; loves to talk.
- Ability to empathize with and advocate for clients when necessary.
- Strong Problem-solving skills.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
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