Clinical Concierge

4 days ago


Oklahoma City, Oklahoma, United States INTEGRIS Health Full time
Job Title: Clinical Concierge

INTEGRIS Health is seeking a highly skilled Clinical Concierge to join our team at AllSet Urgent Care in Oklahoma City, Oklahoma.

Job Summary:

The Clinical Concierge is a vital member of our healthcare team, responsible for providing exceptional patient care and support in a fast-paced urgent care setting. As a Clinical Concierge, you will be the first point of contact for patients, registering them, collecting payments, and assisting the provider with care and treatment.

Key Responsibilities:
  • Register patients, collect payments, and perform point-of-service collection.
  • Measure and collect patient data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and vision screenings.
  • Document patient data accurately into the medical record.
  • Prepare patients for examinations and procedures, and assist the provider with care.
  • Organize and schedule referrals, and communicate with patients and providers.
  • Maintain patient care supplies and medications, and ensure quality checks and assurances throughout the facility.
Requirements:
  • Current nationally recognized Medical Assistant certification/registration.
  • 6 months of clinic MA experience, or the ability to successfully complete the INTEGRIS Health Caregiver Placement Program (CPP).
  • CPR certification within 90 days of employment.
  • American Heart Association BLS for Health Care Providers within 90 days of employment.
  • Healthcare facility clinical experience.
  • Previous experience as a medical office assistant, CNA, or equivalent, including experience with an electronic health record and phlebotomy.
  • Ability to communicate effectively in English (verbal/written).
Preferred Qualifications:
  • Strong oral and written communication skills.
  • Knowledge of national medical best practices within an urgent care setting.
  • Knowledge and skill in the use of personal computers and related systems and software.
  • Ability to work efficiently under pressure, independently, and take initiative.
  • Ability to willingly accept responsibility.
  • Ability to set priorities and use good judgment.
  • Knowledge of urgent care medical specialty.
  • Knowledge of medical terminology.
  • Knowledge of EPIC.
  • 6 months of customer service experience.
  • Ability to maintain effective and organized systems to ensure timely patient flow.
  • Exceptional customer service and phone etiquette.
  • Skilled in correct grammar, spelling, and punctuation.
About INTEGRIS Health:

As the state's largest not-for-profit and Oklahoma-owned healthcare system, INTEGRIS Health is dedicated to providing exceptional patient care and service. We believe in partnering with our patients to live healthier lives, and we strive to be the most trusted partner for health.

Benefits:
  • Employee assistance programs.
  • Medical benefits.
  • Dental benefits.
  • Vision benefits.

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