Host/Hostess - Hospitality Professional

2 months ago


Severna Park, Maryland, United States Irish Restaurant Company Full time
Job Summary

As a Host/Hostess at the Irish Restaurant Company, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. Your warm and welcoming demeanor will make our customers feel at ease, ensuring they have a memorable visit.

Key Responsibilities

• Greet every guest with a smile and a friendly welcome, promptly addressing their needs and concerns.

• Ensure each guest is seated at an appropriate table, with the correct settings, and that extra settings are removed when not in use.

• Manage reservations, waitlists, and pagers efficiently, ensuring a smooth dining experience for all guests.

• Provide exceptional customer service, addressing any issues or concerns promptly and professionally.

• Recognize and thank every customer as they leave the restaurant, ensuring they feel valued and appreciated.

Requirements

• Customer service background or experience working with the public.

• Ability to work in a standing position for long periods, with excellent physical stamina.

• Excellent communication skills, with the ability to communicate clearly and effectively in English.

• Exceptional grooming habits and knowledge of proper etiquette and service standards.

• Self-motivated and able to work without supervision, with a strong sense of initiative and responsibility.

• Ability to take direction and be willing to learn, with a growth mindset and a desire to improve.

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