Help Desk Technician
6 days ago
Job Summary:
We are seeking a Help Desk Technician to join our team at Iron Service Global. As a key member of our support team, you will be responsible for providing technical assistance to our customers and ensuring prompt resolution of issues.
Responsibilities:
- Manage SLAs for multiple sites
- Utilize ticketing applications to track and resolve incidents
- Maintain accurate records of hardware assets
- Install and configure operating systems, software, and drivers
- Provide remote assistance with PC setup, upgrades, and troubleshooting
- Assist with inventory management and tracking equipment movement
- Prepare reports on ticket processing and inventory status
- Perform quality assurance testing on laptops
- Coordinate with vendors and site facilities for maintenance and repairs
Requirements:
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment with flexibility to adapt to changing situations
- Strong analytical and technical skills
- Knowledge of Microsoft Excel and other productivity tools
- Ability to work independently and as part of a team
Why Join Us:
- Competitive hourly rate: $30-$35/hour
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
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