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IT Solutions Analyst

2 months ago

Hilliard, Ohio, United States LifeWise Academy Support Center Full time
Position Overview

About LifeWise Academy

LifeWise Academy is dedicated to reinstating Bible education in public schools, following a significant Supreme Court ruling. We empower communities to provide Bible education to public school students during school hours, impacting tens of thousands of students weekly.

We believe that released time is a pivotal opportunity for the church in America to connect with the next generation, and we are seeking passionate individuals to help us achieve this mission.

Your Profile

You have a deep love for Jesus and children, and you thrive on problem-solving.

Your meticulous attention to detail drives you to see challenges through to resolution. You enjoy collaborating, researching, and brainstorming with colleagues, utilizing your critical thinking skills to devise innovative solutions. You grasp overarching concepts swiftly and can apply them effectively throughout various projects. Ultimately, you are efficient, detail-oriented, creative, and a team player. Most importantly, you recognize that this role is not just a job; it is an opportunity to make a meaningful impact on students' lives through the Gospel.

Role Responsibilities

  • Collaborate with colleagues to develop processes that address organizational needs.
  • Provide responses to inquiries regarding existing products and solutions.
  • Coordinate and communicate effectively with internal IT personnel regarding questions and actions.
  • Establish and maintain cross-departmental relationships to understand the specific needs of each division.
  • Identify and communicate solutions both internally to the IT division and externally to other divisions based on thorough analysis and research.
  • Utilize existing form-building software to modify, maintain, and create forms across various divisions.
  • Troubleshoot technical issues to ensure smooth operational flow.
  • Engage in modifying current software configurations and correcting errors while seeking opportunities for product enhancement and increased efficiency.
  • Address IT inquiries and support tickets related to Salesforce and other online platforms.
  • Develop and manage Salesforce dashboards and reports.
  • Participate in weekly cross-departmental meetings to gain a comprehensive understanding of processes, needs, issues, and ongoing projects.

Qualifications

  • A mature Christian faith aligned with the LifeWise Academy Statement of Faith.
  • Strong understanding of SAAS functionality (required).
  • Excellent verbal and written communication skills (required).
  • Advanced problem-solving and diagnostic abilities.
  • Ability to work collaboratively and communicate effectively within a team (required).
  • Bachelor's degree in a relevant IT field (preferred).
  • Minimum of 3 years of experience with Salesforce (preferred).

Compensation and Benefits

  • Starting salary of $75,000 per year.
  • Medical, dental, and vision coverage for eligible employees.
  • Retirement plan with employer matching.
  • Unlimited paid time off for qualified employees.
  • Employment Type: Full-time.
  • Work Arrangement: Hybrid.