Customer Experience Team Lead

5 days ago


Albertville, Alabama, United States The TJX Companies, Inc. Full time
Job Summary

We are seeking a highly motivated and experienced Customer Experience Coordinator to join our team at The TJX Companies, Inc. This role is responsible for promoting an excellent customer experience, overseeing a team of Associates, and maintaining a clean and organized store.

Key Responsibilities
  • Promote a positive internal and external customer experience
  • Lead by example, engaging and interacting with all customers
  • Maintain a clean and organized store
  • Train and mentor Associates on front-end principles
  • Assign registers, support and respond to POS coverage needs
  • Address customer concerns and issues promptly
  • Ensure Associates execute tasks and activities according to store plan
  • Communicate effectively with management and Associates
Requirements
  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills
  • Able to respond appropriately to changes in direction or unexpected situations
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses
Compensation

This position has a starting pay range of $13.00 to $13.50 per hour.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.



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