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Intake Coordinator

1 month ago

Kenosha, Wisconsin, United States UMOS Full time
Job Title: Intake Specialist

UMOS is seeking a highly skilled and detail-oriented Intake Specialist to join our team. As an Intake Specialist, you will be responsible for providing efficient and interactive intake services for the WHEAP program, ensuring timely and accurate processing of program applications.

Key Responsibilities:
  • Provide intake services for the WHEAP program, including phone, face-to-face, and mail interactions.
  • Enter program applications into the WHEAP electronic data system in a timely and accurate manner.
  • Answer phones, schedule appointments, and provide program information to applicants.
  • Respond to applicant questions, assist with verification, and carry out benefit processing in a timely manner.
  • Make referrals to the Weatherization program for WHEAP participants.
  • Work as part of a team to ensure the energy assistance program runs efficiently.
Requirements:
  • Associate degree or at least two years of experience with the WHEAP or LHEAP programs.
  • Two years' experience in case management or any equivalent combination of training and experience in the social services field.
  • Ability to work independently within established policies, procedures, and guidelines.
  • Strong interpersonal and communication skills.
  • Able to work flexible and irregular hours, including on-call evening hours.
  • Proficient in Microsoft Office Suite.
  • Bilingual in English and Spanish (Hmong, Rohingya, Burmese, or Arabic) in verbal and written form (preferred).
Work Environment:

The Intake Specialist will work in a fast-paced environment, frequently exposed to moderate temperatures and noise levels. The position requires occasional lifting and moving of up to 30 pounds and driving.

UMOS is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.