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Retail Sales Specialist

2 months ago

Niagara Falls, New York, United States Tapestry Full time

Company Overview:
Since its inception in 1993, Kate Spade New York has embodied a vibrant, bold, and optimistic spirit. As a prominent global lifestyle brand, it offers an array of extraordinary products including handbags, ready-to-wear apparel, jewelry, footwear, home decor, and more. Renowned for its rich heritage and distinctive brand identity, Kate Spade New York celebrates the diverse communities of women who embrace their perfectly imperfect lives.

Position Summary:
The successful candidate will utilize their retail expertise to drive sales and enhance customer satisfaction.

Client & Service Expertise:
- Achieve individual sales targets.
- Develop comprehensive product knowledge across all categories.
- Ensure exceptional customer service by delivering the ultimate Kate Spade experience.
- Establish personal connections with guests through effective selling techniques.

Leadership Presence:
- Meet personal sales objectives.
- Possess extensive product knowledge.
- Collaborate with Store Manager and Assistant Manager to foster a selling culture.
- Partner with management to initiate in-store events that drive business.

Brand Advocacy:
- Communicate the Kate Spade New York brand aesthetic and philosophy to both the sales team and customers.
- Build strong relationships with clients as a brand ambassador.
- Relay client feedback to management to enhance service and sales.
- Adhere to all company policies and procedures with integrity.

Operational Excellence:
- Oversee store opening and closing procedures, including cash handling and securing the facility.

Qualifications:
- Strong communication skills.
- Proven ability to contribute to a high-performing sales culture.
- Elevated sense of personal style.

Experience:
- Minimum of 2-3 years in luxury retail or a comparable environment.
- Bachelor's degree in a related field is preferred.

Physical Requirements:
- Availability to work flexible hours, including evenings and weekends.
- Ability to stand for extended periods.
- Capable of lifting boxes up to 50 pounds.
- Comfortable using ladders.

Core Competencies:
- Drive for Results: Consistently exceeds goals and pushes for high performance.
- Customer Focus: Committed to meeting customer expectations and building trust.
- Creativity: Generates innovative ideas and solutions.
- Interpersonal Savvy: Builds effective relationships and navigates social situations with ease.
- Learning Agility: Quickly adapts to new challenges and learns from experiences.
- Perseverance: Demonstrates energy and determination to achieve goals despite obstacles.
- Dealing with Ambiguity: Effectively manages change and uncertainty.

Managerial Competencies:
- Strategic Agility: Anticipates future trends and develops competitive strategies.
- Team Building: Fosters a collaborative and motivated team environment.
- Managerial Courage: Provides honest and constructive feedback.

Kate Spade is an equal opportunity employer committed to diversity and inclusion. All employment decisions are based on qualifications without regard to any legally protected status.