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Sales Associate

2 months ago

Massapequa, New York, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Michaels Stores. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a well-organized store environment, and supporting the sales floor team.

Key Responsibilities
  • Provide fast and friendly check-out experiences, executing cash handling to standards
  • Engage customers on benefits of Rewards program and complete enrollments
  • Educate customers on Voice of Customer (VOC) survey
  • Merchandise recovery and maintenance
  • Support the merchandise return / go back process and general store recovery
  • Acknowledge customers, help locate product and provide solutions
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Support shrink and safety programs
  • Assist with Omni channel processes
  • Execute a well-merchandised and in-stock store
Requirements
  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings