Current jobs related to Customer Support Coordinator - Bristol, Rhode Island - TotalBoat + Jamestown Distributors

  • Customer Service Representative

    2 weeks ago

    Bristol, Rhode Island, United States Walgreens Full time

    Walgreens Job OpportunityAs a Customer Service Associate at Walgreens, you will be responsible for delivering exceptional customer experiences. Key responsibilities include:Key Responsibilities:Model and deliver a distinctive and delightful customer experienceRegister sales on assigned cash register and provide customers with courteous, fair, friendly, and...

  • Customer Service Representative

    4 weeks ago

    Bristol, Rhode Island, United States Superior Comfort Full time

    Customer Service RepresentativeAt Superior Comfort, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service and support to our customers.Key Responsibilities:Customer Communication: Serve as the primary point of contact for customers,...

  • Customer Service Representative

    1 month ago

    Bristol, Rhode Island, United States Superior Comfort Full time

    Customer Service RepresentativeAt Superior Comfort, we're seeking a skilled Customer Service Representative to join our team. As the face of our company, you'll be responsible for delivering exceptional service and support to our customers.Key Responsibilities:Customer Communication: Serve as the primary point of contact for customers, addressing inquiries...

  • Quality Assurance Specialist

    1 month ago

    Bristol, Rhode Island, United States Saint-Gobain Full time

    Job SummaryThe Quality Inspector will provide product inspection support to multiple facets of the manufacturing operation, including Shipping & Receiving, Calibration, In-Process Inspections, Customer Required Over-Inspections, and Final Inspections. This role requires proficiency in CMM (Coordinate Measuring Machine) hardware and software, as well as...

  • Development Engineer

    2 weeks ago

    Bristol, Rhode Island, United States Saint-Gobain High Performance Solutions - Life Sciences, Composi Full time

    Job SummaryWe are seeking a highly skilled Development Engineer to lead our product innovation efforts. As a key member of our team, you will be responsible for overseeing the entire product development lifecycle, from design and machine trials to production scale-up.Key Responsibilities:Innovate and Collaborate: Work closely with customers, engineering,...

  • Assistant to the Dean, Cummings School of Architecture

    1 month ago

    Bristol, Rhode Island, United States Roger Williams University Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to support the Dean of the Cummings School of Architecture at Roger Williams University. The successful candidate will provide administrative support to the Dean, manage budgets, and coordinate various projects and events.Key ResponsibilitiesProvide administrative...

  • Operations Manager

    1 week ago

    Bristol, Rhode Island, United States Saint-Gobain Full time

    Operations Manager Job DescriptionAt Saint-Gobain, we are seeking an experienced Operations Manager to oversee all production, supply chain, and operations projects. The ideal candidate will have a strong background in manufacturing and a proven track record of driving efficiency and profitability.Key Responsibilities:Oversee all production, supply chain,...

  • Audio Visual Technologies Specialist

    4 weeks ago

    Bristol, Rhode Island, United States Ccumc Full time

    Job DescriptionCcumc is seeking a skilled Audio Visual Technologies Specialist to join our IT Support Services team. As a key member of our team, you will be responsible for delivering equipment and technology services for University classes and special events.Key Responsibilities:Support and deliver equipment and technology services for University classes...

  • Food Service Worker/Cashier

    1 month ago

    Bristol, Rhode Island, United States Compass Group Careers Full time

    Job SummaryWe are seeking a skilled Food Service Worker/Cashier to join our team at Compass Group Careers. As a key member of our food service team, you will be responsible for providing exceptional customer service, maintaining a clean and safe work environment, and ensuring the highest quality food and beverage products are served to our customers.Key...

  • Guitar Repair Specialist

    2 months ago

    Bristol, Rhode Island, United States Guitar Center Full time

    {"h1": "Guitar Center Repair Technician Job Description", "p": "At Guitar Center, we're passionate about music and committed to helping our customers find their sound. As a Repair Technician, you'll play a critical role in ensuring our customers' instruments are in top condition, providing exceptional service and support to help them create and perform their...

  • Nurse Care Specialist

    4 weeks ago

    Bristol, Rhode Island, United States BAYADA Home Health Care Full time

    Registered Nurse (RN) OpportunityBAYADA Home Health Care is seeking a compassionate and skilled Registered Nurse to join our team. As a Registered Nurse, you will have the opportunity to make a meaningful difference in the lives of our clients and their families.Responsibilities:Develop and implement personalized care plans to meet the unique needs of each...

  • Guitar Repair Specialist

    2 months ago

    Bristol, Rhode Island, United States Guitar Center Full time

    {"h1": "Guitar Center Repair Technician Job Description", "p": "At Guitar Center, we're passionate about music and dedicated to helping our customers find their sound. As a Repair Technician, you'll play a critical role in ensuring our customers' instruments are in top condition, whether it's a guitar, bass, or other stringed instrument.Your primary...

  • Nurse Care Specialist

    1 month ago

    Bristol, Rhode Island, United States BAYADA Home Health Care Full time

    Registered Nurse (RN) OpportunityBAYADA Home Health Care is seeking a compassionate and skilled Registered Nurse to join our team in providing exceptional care to adult and geriatric patients in their homes.Responsibilities:Follow a designated care plan to meet patients' needsMake home visits to clients in designated geographic territoriesPerform assigned...

  • Retail Sales Associate

    2 weeks ago

    Bristol, Rhode Island, United States Michaels Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Michaels. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, building relationships with customers, and creating memorable framing solutions for their art.Key ResponsibilitiesAdhere to Standard Operating...

  • Guitar Repair Specialist

    2 months ago

    Bristol, Rhode Island, United States Guitar Center Full time

    {"h1": "Guitar Center Repair Technician Job Description", "p": "At Guitar Center, we're passionate about music and committed to helping our customers find their sound. As a Repair Technician, you'll play a critical role in ensuring our customers' instruments are in top condition, whether it's a guitar, bass, or other stringed instrument.Your primary...

  • Guitar Repair Specialist

    2 months ago

    Bristol, Rhode Island, United States Guitar Center Full time

    {"h1": "Guitar Center Repair Technician Job Description", "p": "At Guitar Center, we're passionate about music and dedicated to helping our customers find their sound. As a Repair Technician, you'll play a critical role in ensuring our customers' instruments are in top condition, whether it's a guitar, bass, or other stringed instrument.Your primary...

  • Guitar Repair Specialist

    2 months ago

    Bristol, Rhode Island, United States Guitar Center Full time

    {"h1": "Guitar Center Repair Technician Job Description", "p": "At Guitar Center, we're passionate about music and committed to helping our customers find their sound. As a Repair Technician, you'll play a critical role in ensuring our customers' instruments are in top condition, whether it's a guitar, bass, or other stringed instrument.Your primary...

  • Swim School Team Lead

    2 weeks ago

    Bristol, Rhode Island, United States SafeSplash Swim School Full time

    Job OverviewAs a key member of our team, the Swim School Team Lead will be responsible for delivering exceptional customer experiences while leading by example and ensuring employees meet our customer service commitment.Key Responsibilities:Respond to customer inquiries in a manner that supports our mission, vision, and values.Contribute to the development...

  • Food Service Worker/Cashier

    5 days ago

    Bristol, Rhode Island, United States Compass Group, North America Full time

    Job SummaryWe are seeking a skilled Food Service Worker/Cashier to join our team at Chartwells K12. As a key member of our food service team, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and safe work environment.Key ResponsibilitiesPerform cashiering duties, including operating a cash...

  • CDL Truck Driver Van OTR Fleet Specialist

    2 weeks ago

    Bristol, Rhode Island, United States Roehl Transport Full time

    Van OTR Fleet CDL Truck Driver OpportunitiesAt Roehl Transport, we're committed to providing our drivers with the best possible experience. Our Van OTR Fleet offers a unique opportunity to haul no-touch freight across 48 states and Canada, with a focus on customer satisfaction and driver well-being.Dynamic Pay PlanWe offer a Dynamic Pay Plan that rewards our...

Customer Support Coordinator

2 months ago

Bristol, Rhode Island, United States TotalBoat + Jamestown Distributors Full time
Company Overview
TotalBoat, a brand established in Bristol, Rhode Island, specializes in marine-grade products for boating enthusiasts. Since its inception in 2012, the brand has expanded to offer a comprehensive range of adhesives and coatings tailored for makers across various industries. TotalBoat operates under the umbrella of Jamestown Distributors, a respected leader in marine and building supplies for over four decades.

Position Summary
We are seeking a dedicated Customer Support Specialist to become an integral part of our Total Support Team (TST). This role is essential in fostering strong connections between TotalBoat and our valued customers. The ideal candidate will possess a proactive attitude, a background in order management, and a commitment to delivering exceptional customer service.

Key Responsibilities
  • Order Management: Oversee the remote order queue on our website, ensuring prompt fulfillment.
  • Amazon Customer Support: Address customer inquiries, manage returns, and respond to reviews. Ensure accurate processing of orders and returns, while communicating order details and shipping information effectively.
  • Customer Interaction: Handle inquiries through phone, chat, and email support tickets, ensuring customer satisfaction by providing precise information regarding order status, product specifications, and company policies.
  • Technical Assistance: Offer support for TotalBoat products utilizing our extensive Product Support Knowledge Base, documenting product issues and performance anomalies.
  • Collaboration: Work alongside various departments to enhance the overall customer experience.
  • Continuous Improvement: Identify areas for process enhancements and report potential issues to the Total Support Team Manager.
  • Additional Duties: Manage the Satisfaction Guarantee replacement account and undertake other responsibilities as assigned.

Qualifications
  • Education: An Associate's degree is required; a Bachelor's degree is preferred.
  • Experience: A minimum of 2 years in a related field is essential.
  • Communication Skills: Strong written and verbal communication abilities, with the capacity for cross-departmental collaboration.
  • Multitasking Ability: Proficient in managing multiple tasks concurrently.
  • Technical Skills: Proficient in computer applications, particularly Google Suite; familiarity with Epicor Eclipse ERP or similar software is advantageous.
  • Industry Insight: Knowledge of boat repair or experience with woodworking and epoxy products is a significant advantage.

What We Offer
This role is hybrid, requiring in-office presence at least three days per week. Benefits include:
  • Shop Night
  • 8 paid personal days
  • Discounted Gym Membership
  • Employee Product Discounts
  • A fun and engaging work environment
  • 401(K) with a 3% company contribution
  • Life Insurance & Long-Term Disability
  • Weekly pay
  • Paid Time Off
  • 9 Paid Company Holidays
  • Free Kayak Rentals
  • Opportunities for career advancement

Core Values
We adhere to our core values: MAKE IT SIMPLE, LISTEN TO CUSTOMERS, NEVER SAY DIE, HAVE FUN, CONTINUOUSLY IMPROVE.

Jamestown Distributors is an Equal Opportunity Employer committed to fostering diversity in the workplace.