Information Systems Manager

4 weeks ago


Locust Grove, Georgia, United States Kuehne+Nagel Full time

Key Responsibilities:

As a Technical Support Lead for IS Systems at Kuehne+Nagel, you will be responsible for providing escalation support between your team, IT, regional operations management, SKU, location management, system troubleshooting/support, and issue escalation of warehouse-related system issues.

Key Skills:

  • Information systems knowledge to drive system efficiency for our warehouse
  • Primary support for local IS team responsible for WMS and surrounding application support
  • Manage acceptance and regression testing activities
  • Train and support local super users and operations on WMS/TMS-related topics and attached applications
  • Align local incident management process with regional one
  • Monitor incident reporting queues (RT) including after-hours support on a rotation basis for WMS/TMS and BI
  • Production and maintenance of training documentation and working instructions
  • Participate in quality and compliance audits
  • Organize training led by the IT team for your team to be able to provide the first level of support

Requirements:

  • A degree in Computer Science, Information systems, or an equivalent combination of education and experience
  • 2+ years of technical experience working with 3PL products including warehouse management systems, transportation management systems, and order management systems

What We Offer:

We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.



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