Information Systems Manager
4 weeks ago
Key Responsibilities:
As a Technical Support Lead for IS Systems at Kuehne+Nagel, you will be responsible for providing escalation support between your team, IT, regional operations management, SKU, location management, system troubleshooting/support, and issue escalation of warehouse-related system issues.
Key Skills:
- Information systems knowledge to drive system efficiency for our warehouse
- Primary support for local IS team responsible for WMS and surrounding application support
- Manage acceptance and regression testing activities
- Train and support local super users and operations on WMS/TMS-related topics and attached applications
- Align local incident management process with regional one
- Monitor incident reporting queues (RT) including after-hours support on a rotation basis for WMS/TMS and BI
- Production and maintenance of training documentation and working instructions
- Participate in quality and compliance audits
- Organize training led by the IT team for your team to be able to provide the first level of support
Requirements:
- A degree in Computer Science, Information systems, or an equivalent combination of education and experience
- 2+ years of technical experience working with 3PL products including warehouse management systems, transportation management systems, and order management systems
What We Offer:
We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
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