Front Desk Representative

23 hours ago

Tuckahoe, Virginia, United States Springhill Suites Full time

About the Role

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Springhill Suites. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities

  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality
  • Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner
  • Post guest charges, collect payments, and follow all cash handling procedures as required by Springhill Suites
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  • Be a great communicator to various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures

What We Offer

As a Front Desk Representative at Springhill Suites, you will enjoy a range of benefits, including:

  • Competitive pay
  • Great benefits, including various levels of medical plans, prescription discounts, plus vision and dental
  • 401K retirement program with company contribution – FREE MONEY
  • Reduced room night program
  • Group life insurance equal to your annual salary
  • Voluntary short and long-term disability programs
  • Verizon wireless discount – save up to 18% off your billing a month with our partnership with Verizon
  • Concord provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for education assistance programs through University of Phoenix, saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Why Join Our Team?

At Springhill Suites, we value our associates and strive to create a positive and supportive work environment. We believe in investing in our team members and providing opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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