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Customer Service Ambassador

2 months ago

Dallas, Texas, United States Olympus Executives Full time
Job Description

Olympus Executives is seeking a highly skilled and dedicated Customer Relations Representative to join our team. As a key member of our organization, you will be responsible for fostering positive relationships with our customers and donors, educating them about our non-profit partners, and elevating their visibility within the community.

Key Responsibilities:

  • Customer Engagement: Interact with customers to understand their values, foster open communication, and offer opportunities for donations.
  • Donation Management: Track and process new contributions, as well as promote brand awareness initiatives.
  • Customer Complaint Resolution: Skillfully handle customer complaints to enhance overall satisfaction.
  • Product Knowledge: Maintain a deep understanding of our client's products or services to provide accurate information to customers.
  • Company Policies: Adhere to company policies, procedures, and ethical standards.

Requirements:

  • Education: High school diploma or equivalent.
  • Experience: Previous customer service or related experience preferred, but not required.
  • Interpersonal Skills: Proven interpersonal skills.
  • Adaptability: Ability to remain patient and composed, even in challenging customer situations.
  • Time Management: Effective time management and organizational skills to handle multiple customer inquiries efficiently.
  • Performance Metrics: Ability to meet or exceed company's performance metrics.

Skills and Qualities:

  • Empathy: Empathy, patience, and consistency in managing a diverse range of customer demographics, backgrounds, and personas.
  • Adaptability: Adaptability in handling challenges with resilience and tackling surprises with a sense of humor.
  • Clear Communication: Clear and authentic communication to convey messages effectively and ensure customer satisfaction.