Customer Sales Representative

7 days ago


Bainbridge, United States Mediacom Bolt Full time
Job Summary

We are seeking a highly skilled Customer Sales Representative to join our team at Mediacom Bolt. As a key member of our front counter team, you will be responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities
  • Provide prompt and professional customer service to all customers, addressing their needs and inquiries in a courteous and respectful manner.
  • Perform direct customer support, consistent with Mediacom Bolt's policies and procedures, to ensure customer satisfaction and loyalty.
  • Interact with customers to answer inquiries and resolve problems related to billing, services, and products.
  • Utilize sales and retention guidelines to process customer requests, add or disconnect services, and troubleshoot basic service issues.
  • Receive and process customer payments, balance cash drawers, and post customer adjustments.
  • Maintain customer site equipment and inventory controls according to policy and procedures.
  • Demonstrate exceptional relationship-building skills, courtesy, and patience in customer relations.
Requirements
  • High school diploma or GED required; Associates degree preferred.
  • 1-3 years of experience in retail and/or consumer sales.
  • Preferred 3+ years of customer service and cash handling/reconciliation experience.
  • Exceptional communication and sales skills.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Valid driver's license and satisfactory driver record may be required for some locations.
  • Intermediate to advanced PC skills.
  • Sales ability and willingness to meet sales goals.
What We Offer

Mediacom Bolt offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.



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