Customer Service Data Analyst

2 weeks ago


Madison, Wisconsin, United States Volt Services Group Full time
Job Summary

Volt Services Group is seeking a highly skilled Customer Service Data Analyst to join our team. As a key member of our organization, you will play a crucial role in enhancing overall dealer sales and service operations processes to improve dealership performance.

Key Responsibilities
  • Collaborate with management to develop and implement standards and procedures to improve dealership performance.
  • Develop tracking tools to gauge process improvement and internal department/division and dealer/regional standing versus objective.
  • Support the Senior Manager, Retail & Customer Feedback, as a Subject Matter Expert (SME) for the Retail Experience Survey Interference Program and the unusual activity report.
  • Investigate, discuss, and document discussions surrounding survey interference and unusual activity.
  • Act as a clearinghouse for various processes, region lists, and signed forms.
  • Support management with retail-facing customer feedback programs, including collaborating and training field representatives in specific areas of the Retail Experience Survey Program.
  • Support management to report on the Retail Experience Survey Interference Program.
  • Responsible for contact report documentation, maintaining support documentation, and improving the current process of programs.
  • Follow process steps for the survey interference program and enhance unusual activity report understanding with field representatives.
  • Leverage AdobeSign for Dealer interference strike letters.
Requirements
  • Three years of experience in a similar field preferred.
  • Prior experience at an automotive dealership and/or OEM is preferred.
  • Experience in customer service and process improvement preferred.
  • Knowledge of automotive dealer terminology helpful (e.g., ROs, RDRs, Customer Pay, Warranty, DMS).
  • Completed Bachelor's degree.
Benefits
  • Competitive hourly rate of $28-33.
  • Opportunity to work with a top automotive manufacturer.
  • Hybrid work arrangement with 3 days onsite and 2 days remote.
  • Temp position for 6 months with potential for permanent hire.

  • Data Analyst

    4 weeks ago


    Madison, Wisconsin, United States Volt Services Group Full time

    Job SummaryVolt Services Group is seeking a highly skilled Customer Service Data Analyst to join our team. As a key member of our organization, you will be responsible for analyzing data to identify trends and areas for improvement in our customer service operations.Key ResponsibilitiesDevelop and implement data-driven solutions to enhance customer service...


  • Madison, Wisconsin, United States Volt Services Group Full time

    Job SummaryVolt Services Group is seeking a highly skilled Customer Service Data Analyst to join our team. As a key member of our organization, you will be responsible for developing and implementing standards and procedures to enhance overall dealer sales and service operations processes.Key ResponsibilitiesCollaborate with management to design and...

  • Data Analyst

    22 hours ago


    Madison, Wisconsin, United States Rural Mutual Insurance Full time

    About the RoleRural Mutual Insurance is seeking a highly skilled Data Analyst to join our team. As a Data Analyst, you will play a critical role in supporting our product, sales, leadership, and marketing teams with insights gained from analyzing company data.Key ResponsibilitiesWork with stakeholders to identify opportunities for leveraging company data to...


  • Madison, Wisconsin, United States IO Datasphere Full time

    About the RoleWe are seeking a highly skilled Data Warehouse Analyst/Customer Experience Specialist to join our team at IO Datasphere. As a key member of our communications team, you will collaborate with Business Intelligence and other business units to identify customer pain points, improve customer experience across engagement channels, and align...

  • Data Analyst

    2 weeks ago


    Madison, Wisconsin, United States Rural Mutual Insurance Full time

    About the RoleWe are seeking a highly skilled Data Analyst to join our team at Rural Mutual Insurance. As a Data Analyst, you will play a critical role in supporting our product, sales, leadership, and marketing teams with actionable insights gained from analyzing company data.Key ResponsibilitiesCollaborate with stakeholders across the organization to...

  • Data Analyst

    2 weeks ago


    Madison, Wisconsin, United States Rural Mutual Insurance Full time

    About the RoleWe are seeking a highly skilled Data Analyst to join our team at Rural Mutual Insurance. As a Data Analyst, you will play a critical role in supporting our product, sales, leadership, and marketing teams with actionable insights derived from analyzing company data.Key ResponsibilitiesCollaborate with stakeholders across the organization to...


  • Madison, Wisconsin, United States CapB InfoteK Full time

    Job Title: Data Warehouse AnalystWe are seeking a highly skilled Data Warehouse Analyst to join our team at CapB InfoteK. As a Data Warehouse Analyst, you will play a critical role in the development and maintenance of our data warehouse infrastructure.Key Responsibilities:Lead meetings with technical, business, and operational data owners to gather...


  • Madison, Wisconsin, United States CapB InfoteK Full time

    Job Title: Data Warehouse Business AnalystCapB InfoteK is a global leader in IT Solutions and Managed Services, with a focus on providing cutting-edge products and solutions across Digital Transformations. We are seeking a highly skilled Data Warehouse Business Analyst to join our team.Key Responsibilities:Document and communicate business objectives, gaps,...


  • Madison, Wisconsin, United States CapB InfoteK Full time

    Job Title: Data Warehouse Business AnalystCapB InfoteK is a global leader in IT Solutions and Managed Services, with a strong focus on providing cutting-edge products and solutions across various domains. We are seeking a highly skilled Data Warehouse Business Analyst to join our team.Key Responsibilities:Document and communicate business objectives, gaps,...

  • Lead Data Analyst

    3 weeks ago


    Madison, Wisconsin, United States UW Health Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Data Analyst - Financial Operations and Revenue Cycle to join our team at UW Health.Key ResponsibilitiesLead a team of data analysts in performing reporting, data analysis, modeling, and projections in financial operations, revenue cycle management, and managed care.Work with leaders across...


  • Madison, Wisconsin, United States CapB InfoteK Full time

    About the RoleCapB InfoteK is seeking a highly skilled Data Warehouse Analyst to join our team. As a key member of our business intelligence team, you will play a critical role in driving business insights and decision-making.Key ResponsibilitiesMeetings and Communication: Organize and lead meetings with technical, business, and operational data owners to...


  • Madison, Wisconsin, United States CapB InfoteK Full time

    About the RoleWe are seeking a highly skilled Data Warehouse Analyst to join our team at CapB InfoteK. As a key member of our business intelligence team, you will play a critical role in driving business decisions through data-driven insights.Key ResponsibilitiesLeadership and Collaboration• Lead meetings with technical, business, and operational data...

  • FP&A Senior Analyst

    4 weeks ago


    Madison, Wisconsin, United States Vehicle Service Group Full time

    Job SummaryThis role reports to the Manager, FP&A and will serve as a key member of the financial planning and analysis team. The FP&A Senior Analyst has primary responsibility for the company's financial reporting requirements and processes and plays an important role in corporate budgeting and monthly forecasting activities.Key ResponsibilitiesPlay a key...


  • Madison, Wisconsin, United States CapB InfoteK Full time

    Job DescriptionCapB InfoteK is seeking a highly skilled Data Warehouse Business Analyst to join our team. As a key member of our organization, you will be responsible for analyzing business needs and developing data warehouse solutions to meet those needs.Key ResponsibilitiesBusiness Requirements Elicitation: Work with stakeholders to gather and document...


  • Madison, Wisconsin, United States Great Wolf Lodge Full time

    Job Summary:The Customer Service and Social Operations Analyst is responsible for managing the customer service function across various channels, including phone, offline, chat, and social media via Business Process Outsourcing (BPO) partners. This role involves overseeing the team, developing engagement strategies, and ensuring prompt resolution of customer...


  • Madison, Wisconsin, United States Vehicle Service Group Full time

    Job SummaryThis role reports to the Manager, FP&A and will serve as a key member of the financial planning and analysis team. The FP&A Senior Analyst has primary responsibility for the company's financial reporting requirements and processes and plays an important role in corporate budgeting and monthly forecasting activities.Key ResponsibilitiesPlay a key...


  • Madison, Wisconsin, United States Madison Gas and Electric Company Full time

    {"Job Title": "Customer Data Specialist", "Job Summary": "We are seeking a highly skilled Customer Data Specialist to join our team at Madison Gas and Electric Company. In this role, you will be responsible for supporting the functions of meter reading and field investigation by ensuring the accurate and timely processing of meter-reading information and...


  • Madison, Wisconsin, United States Great Wolf Lodge Full time

    Job Summary:The Customer Service and Social Operations Analyst plays a critical role in managing the customer service function across various channels, including phone, offline, chat, and social media via BPOs. This individual oversees the team, develops engagement strategies, and ensures prompt resolution of inquiries.Key Responsibilities:Align revenue...


  • Madison, Wisconsin, United States Truity Partners Full time

    Job Title: Marketing Business AnalystTruity Partners is seeking a highly skilled Marketing Business Analyst to join our team. As a Marketing Business Analyst, you will play a critical role in supporting the organization with accurate and reliable analytic support.Key Responsibilities:Manage customer and prospect database, ensuring data integrity and data...


  • Madison, Wisconsin, United States CapB InfoteK Full time

    About the RoleCapB InfoteK is a global leader in IT Solutions and Managed Services, with a focus on providing cutting-edge products and solutions across Digital Transformations. We are seeking a highly skilled Data Warehouse Business Analyst to join our team.Key ResponsibilitiesDocument and communicate business objectives, gaps, needs, and problems to the IT...