IT Infrastructure Specialist

3 days ago

Columbia, Maryland, United States LMD Full time

At LMD, we are seeking an experienced IT Infrastructure Specialist to join our fast-paced and award-winning marketing & communications team. As a key member of our team, you will be responsible for managing and enhancing our technology infrastructure, ensuring seamless operation across our remote and in-office teams.

This role requires expertise in both PC and Mac environments, as well as a hands-on approach to managing daily IT needs, including onboarding and offboarding, network maintenance, inventory management, system security, and end-user support. The ideal candidate is proactive, experienced, and an independent thinker who can lead and manage IT initiatives, manage a Google Workspace environment, and support our team through the CMMC certification process.

Key Responsibilities:

  • IT Operations & Maintenance
    • Oversee the daily IT operations, including troubleshooting, system maintenance, and user support for both PC and Mac users.
    • Manage software licensing, system updates, asset management, and security to ensure secure operations and data integrity.
    • Implement a robust backup strategy and disaster recovery planning to ensure business continuity.
    • Develop and maintain an IT support plan and documentation, including status reports and IT support guides.
  • Onboarding & Offboarding
    • Facilitate IT onboarding for new hires, including the setup and configuration of workstations, software, and security permissions.
    • Manage offboarding processes, ensuring secure data retrieval and access removal for departing team members.
  • Ticketing System Setup & Management
    • Design, implement, and maintain an efficient IT ticketing system to streamline support requests and resolutions
  • Google Workspace Management
    • Administer, support, and optimize the Google Workspace environment, including Gmail, Google Drive, Google Meet, and other collaborative tools.
    • Develop and enforce best practices for secure and efficient use of Google Workspace across the organization.
    • Stay updated on new Google Workspace features, testing and implementing them as appropriate for the organization.
  • CMMC Certification Support
    • Collaborate with the compliance team on CMMC (Cybersecurity Maturity Model Certification) processes and help ensure technical alignment with cybersecurity requirements.
    • Assist in developing, establishing, and enforcing security standards required for CMMC compliance, including regular audits and gap analysis.
  • Audio/Visual Support
    • Plan and implement Audio/Visual technology solutions for the Maryland office.
    • Provide A/V support for in-person meetings, ensuring the seamless integration of tech in hybrid work environments.
  • Independent Problem-Solving & Decision-Making
    • Troubleshoot and resolve technical issues independently and proactively identify areas for infrastructure improvement.
    • Implement technical solutions for improved system performance, security, and user satisfaction.

Qualifications:

  • Proven experience as an IT Specialist or in a similar role, focusing on supporting remote teams and managing hybrid IT environments.
  • Minimum of 5 years of demonstrated experience
  • Taking initiative and working collaboratively on a team is a must.
  • Must currently hold or be able to obtain government clearance.

The salary range for this position is $75,000 - $90,000 per year, depending on qualifications and experience. Benefits include health insurance with HRA plan, dental insurance, vision insurance, short-term disability insurance, term life and AD&D insurance, voluntary critical illness, accident, hospital, and pet insurance, vacation leave, sick leave, personal mental health days, bereavement leave, parental leave, 401(k), FSA and DCA plans, training budget, remote work stipend, in-person and virtual team building and training.

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