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Lead Site Reliability Engineer
2 months ago
About Integrated DNA Technologies (IDT): IDT stands as a premier producer of custom oligonucleotides and innovative technologies tailored for genomics applications. Our operations are intricate and pioneering, attracting team members who are inquisitive and imaginative thinkers. We acknowledge that while science may be consistent, individuals are distinct. Our culture fosters engagement, motivation, and opportunities for everyone to reach their fullest potential as part of a unified global team.
Position Overview: This role is situated within the Customer and Ordering Systems team and offers remote work flexibility. At IDT, we embrace our diversity, engage in constructive discussions, and uphold inclusivity. Together, we achieve remarkable outcomes.
Key Responsibilities:
- Leverage expertise in software architecture to enhance system reliability, addressing issues and managing incidents effectively.
- Conduct root cause analysis for complex problems and perform post-incident evaluations, influencing cross-functional teams to implement recommended solutions.
- Collaborate on critical incidents, ensuring system recovery and preventing recurrence of issues, thereby enabling IDT to deliver outstanding customer experiences.
- Work collaboratively to identify and establish reliability and performance metrics.
- Define, monitor, and report on Service Level Agreements (SLAs).
Essential Qualifications:
- Bachelor's degree.
- Over 6 years of automation experience in PowerShell, C#, or similar programming languages.
- More than 6 years of experience with CI/CD, automation tools, monitoring tools, and version control systems.
- Ability to comprehend and interpret software code.
- Strong technical, analytical, and problem-solving capabilities.
Additional Requirements:
- Willingness to travel up to 5%.
Preferred Qualifications:
- Experience with databases.
- Familiarity with Azure or AWS platforms.
- Background in Change Management.
- Experience in IT support and ticketing systems.
At IDT, we are committed to creating a more sustainable workforce. We recognize the advantages of flexible, remote working arrangements for eligible positions and are dedicated to providing fulfilling careers, regardless of the work setup. This role is eligible for a remote work arrangement, allowing you to work from your home. Further details regarding this arrangement will be shared during the interview process.
Compensation and Benefits: The salary range for this position is between $105,000 and $120,000. This range reflects our good faith belief regarding the potential compensation for this role at the time of posting. The actual salary may vary. This position also qualifies for bonus or incentive pay. We offer a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, as well as a 401(k) plan for eligible employees.
Integrated DNA Technologies and all associated companies are committed to equal opportunity, ensuring a diverse and inclusive workplace. We value the unique perspectives brought by our associates, customers, and stakeholders, and we are dedicated to providing reasonable accommodations for individuals with disabilities throughout the application and interview process.
