Event Registration Coordinator

5 days ago


Plano, Texas, United States Raising Cane's Full time

About Raising Cane's

Raising Cane's Chicken Fingers is a fast-growing restaurant company that serves only the best tasting and most craveable chicken finger meals. Our Crew makes it happen, our Culture makes it unique, and the Community makes it all worthwhile.

We are constantly striving to Raise The Bar and become one of the top 10 restaurant companies in the United States. Our Restaurant Support Office (RSO) team is crucial to our success, and we are looking for a skilled Event Registration Manager to join our crew.

Job Description

The Event Registration Manager will innovate and elevate the internal attendee experience through advanced registration processes and technology. This role acts as a bridge between communications and travel teams to ensure a seamless event experience.

  • This includes setting up, managing, and monitoring registration platforms, developing attendee apps, handling communications, and supporting overall event logistics.
  • The ideal candidate will have a strong background in corporate event planning, with proficiency in CVENT registration and event management software and Attendee Hub App.
  • This position requires highly organized, detail-oriented, and data-driven skills, with the ability to manage multiple priorities and adapt to evolving event requirements.

Your Impact and Responsibilities:

  1. Oversee event registration processes from start to finish, including setup, customization, and maintenance of registration platforms and attendee apps.
  2. Develop, customize, and manage event-specific attendee apps to enhance the attendee experience, enabling features such as agendas, session information, personalized schedules, networking tools, and real-time updates.
  3. Manage attendee lists, ensuring accurate and up-to-date information, and address registration-related inquiries and troubleshooting needs.
  4. Maintain a strong understanding of the Raising Cane's corporate hierarchy and structure.
  5. Act as a liaison between the communications and travel teams to ensure cohesive messaging regarding attendee registration, travel logistics, and event details.
  6. Design and lead the onsite registration and check-in processes, coordinating with event staff and leveraging app-based check-in options to streamline attendee access and engagement.
  7. Track registration metrics, app usage data, and attendee feedback, preparing reports and data insights to refine future registration and app development strategies.
  8. Partner with external vendors and cross-functional teams to coordinate logistical details related to registration, app development, check-in technology, and attendee needs.
  9. Ensure registration, app data, and attendee information comply with privacy policies and are securely stored.
  10. Assist with broader event planning activities as needed, including budget tracking, venue coordination, general event execution tasks, print design and production support, and team collaboration.
  11. Conduct post-event evaluations, gathering feedback on registration and app functionality to improve future processes and attendee engagement.

Requirements:

  • 5+ years of experience in event registration management, attendee app development, or a similar role.
  • Proficiency in CVENT registration and event management software and Attendee Hub App required.
  • Highly organized, detail-oriented, and data-driven, with the ability to manage multiple priorities and adapt to evolving event requirements.
  • Strong interpersonal and communication skills, with a proactive approach to problem-solving and attendee support.
  • Advanced Microsoft Excel required.
  • Familiarity with Adobe Creative Suite (InDesign, Illustrator, Acrobat, and Photoshop) is a plus.
  • Experience with various communication and collaboration tools (e.g., Zoom, Teams, SharePoint) and the ability to quickly learn new systems.
  • Flexibility to work non-standard hours as required in our Plano, TX office and travel domestically and internationally for event support.
  • Bachelor's degree in hospitality management, marketing, business development, or a related field.
  • Additional training or certifications in event management, attendee app development, or registration management are preferred.

Salary: $70,000 - $90,000 per year, depending on experience.



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