Digital Policy Analyst

1 week ago

Columbus, Ohio, United States Abercrombie and Fitch Co. Full time
Job Title: Digital Policy Analyst

Join Abercrombie & Fitch Co. as a Digital Policy Analyst and play a key role in preventing fraud and abuse in our digital business. As a member of our E-Commerce team, you will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences.

Key Responsibilities:
  • Work with our third-party AI Checkout and Returns decisioning partner to map system flows, triage integration issues, and manage integration development work with our internal engineering team.
  • Leverage data to understand and report on business performance metrics for checkout including payment success rate, chargeback rate, false positive rate, etc; and for returns including contact rate, return rate, and loss rate.
  • Partner cross-functionally to identify and react to dynamic fraud and abuse issues across checkout, returns, and loyalty accounts.
  • Collaborate with cross-functional partners to implement and enforce digital policies in our 'decision center' tool, including opportunity discovery with cross-functional teams, opportunity sizing and visualization, requirement scoping and roadmapping, and quality assurance.
  • Develop performance dashboards to monitor KPIs across key checkout and returns experiences.
  • Monitor, scope, and execute resolutions to ad-hoc issues impacting appeasements and other digital policy related issues with subject matter experts across the business with a goal of reducing appeasements costs as a % of sales.
  • Work with customer care teams and agents to audit and enforce digital policies across their lifecycle, and to improve intended performance.
  • Manage weekly and monthly digital communications to the business on the state of appeasement and fraud spend and key metrics.
  • Partner with Abercrombie customer care teams to understand and audit processes in place that impact digital policy and appeasements.
Requirements:
  • BA or BS in business, engineering, supply chain, information systems, or field related to digital retail
  • Experience using analytical tools such as SQL, Power BI, or Excel Pivot Tables to explore and identify insights using data, and to construct visualizations of data.
  • Experience using dashboard tools such as Tabelau, Hadoop, or others to identify trends and share out ongoing business performance results.
  • 3-5 years of digital product, digital transformation, retail industry, or related experience
  • Working collaboratively with cross-functional teams including engineers and customer support, experience in project management.
  • Ability to manage multiple projects with in Agile environment with competing priorities and prioritize according to business need and industry trends
  • Comfort using large amounts of data to drive insights and action
  • Ability to communicate nuanced concepts in a way appropriate for executive leadership
About Abercrombie & Fitch Co.

Abercrombie & Fitch Co. is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to WorkTM Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign.

What We Offer:
  • Incentive bonus program
  • 401(K) savings plan with company match
  • Annual companywide review process
  • Flexible spending accounts
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Associate assistance program
  • Paid parental and adoption leave
  • Access to fertility and adoption benefits through Carrot
  • Access to mental health and wellness app, Headspace
  • Paid Caregiver Leave
  • Mobile Stipend
  • Paid time off & one paid volunteer day per year, allowing you to give back to your community
  • Work from anywhere (Mondays and Fridays are "work from anywhere" days for most roles & six work from anywhere weeks per year)
  • Seven associate wellness half days per year
  • Onsite fitness center
  • Merchandise discount on all of our brands
  • Opportunities for career advancement, we believe in promoting from within
  • Access to multiple Associate Resource Groups
  • Global team of people who will celebrate you for being YOU

  • Digital Policy Analyst

    1 week ago

    Columbus, Ohio, United States Abercrombie and Fitch Co. Full time

    About the RoleWe are seeking a highly skilled Digital Policy Analyst to join our team at Abercrombie & Fitch Co. This individual will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for leveraging our suite of fraud and abuse prevention tools to drive the customer experience forward...

  • Digital QA Analyst

    2 weeks ago

    Columbus, Ohio, United States Bath & Body Works Full time

    Job Title: Digital QA AnalystWe are seeking a highly skilled Digital QA Analyst to join our team at Bath & Body Works. As a Digital QA Analyst, you will play a critical role in ensuring the quality and reliability of our digital products and services.Job Summary:The Digital QA Analyst will be responsible for executing test cases, raising defects, and...

  • Digital Fraud Analyst

    4 days ago

    Columbus, Ohio, United States Abercrombie and Fitch Co. Full time

    About the RoleWe are seeking a highly skilled Digital Fraud Analyst to join our team at Abercrombie & Fitch Co. As a key member of our Digital Policy Team, you will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for leveraging our suite of fraud and abuse prevention tools to drive...

  • Digital Fraud Analyst

    17 hours ago

    Columbus, Ohio, United States Abercrombie and Fitch Co. Full time

    About the RoleWe are seeking a highly skilled Digital Fraud Analyst to join our team at Abercrombie & Fitch Co. This individual will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for leveraging our suite of fraud and abuse prevention tools to drive the customer experience forward...

  • Digital Fraud Analyst

    1 week ago

    Columbus, Ohio, United States Abercrombie and Fitch Co. Full time

    About the RoleWe are seeking a highly skilled Digital Fraud Analyst to join our team at Abercrombie & Fitch Co. This individual will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for leveraging our suite of fraud and abuse prevention tools to drive the customer experience forward...

  • Digital Product Analyst

    2 weeks ago

    Columbus, Ohio, United States Bath & Body Works Full time

    Product Analyst Job DescriptionBath & Body Works is committed to creating a diverse, equitable, and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We are seeking a highly skilled Product Analyst to join our team and contribute to the success of our digital products.Key Responsibilities:Lead the product...

  • Digital QA Analyst

    2 weeks ago

    Columbus, Ohio, United States Bath & Body Works Full time

    About the RoleWe are seeking a highly skilled Digital QA Analyst to join our team at Bath & Body Works. As a key member of our agile development product team, you will work closely with cross-functional partners to deliver digital capabilities and outstanding customer experiences across mobile, online, stores, and 3rd party solutions.ResponsibilitiesCreate,...

  • Health Services Policy Analyst

    3 weeks ago

    Columbus, Ohio, United States Ohio Department of Developmental Disabilities Full time

    Health Services Policy Analyst Job Description **About the Role** We are seeking a highly skilled Health Services Policy Analyst to join our team at the Ohio Department of Developmental Disabilities. As a key member of our team, you will play a critical role in developing and implementing policies that support the health and well-being of individuals with...

  • Health Services Policy Analyst

    2 weeks ago

    Columbus, Ohio, United States Ohio Department of Developmental Disabilities Full time

    Job Title: Health Services Policy AnalystJob Summary:We are seeking a highly skilled Health Services Policy Analyst to join our team at the Ohio Department of Developmental Disabilities. As a key member of our team, you will be responsible for analyzing and developing policies that support the delivery of high-quality health services to individuals with...

  • Marketing Data Analyst

    3 weeks ago

    Columbus, Ohio, United States Third Street Digital Full time

    About the RoleWe are seeking a highly skilled Marketing Data Analyst to join our team at Third Street Digital. As a key member of our Integrated Marketing team, you will play a critical role in supporting our marketing efforts and driving business growth through data-driven insights.Key ResponsibilitiesData Analysis and Insights: Interpret data across...

  • Digital Quality Assurance Specialist

    5 days ago

    Columbus, Ohio, United States Bath & Body Works Full time

    Job Title: Digital QA AnalystWe are seeking a highly skilled Digital QA Analyst to join our team at Bath & Body Works. As a Digital QA Analyst, you will play a critical role in ensuring the quality and reliability of our digital products and services.Key Responsibilities:Create and execute test cases to validate the functionality and performance of our...

  • Digital QA Specialist

    7 days ago

    Columbus, Ohio, United States Bath & Body Works Full time

    About the RoleWe are seeking a highly skilled QA Analyst to join our agile development product team at Bath & Body Works. As a QA Analyst, you will play a critical role in ensuring the quality of our digital products and delivering exceptional customer experiences across mobile, online, stores, and 3rd party solutions.Key ResponsibilitiesCreate and execute...

  • Digital Quality Assurance Specialist

    2 weeks ago

    Columbus, Ohio, United States Bath & Body Works Full time

    Job Title: Digital QA AnalystWe are seeking a highly skilled Digital QA Analyst to join our team at Bath & Body Works. As a Digital QA Analyst, you will play a critical role in ensuring the quality and reliability of our digital products and services.Key Responsibilities:Execute test cases and validation procedures to ensure the quality of our digital...

  • Digital Marketing Project Coordinator

    2 weeks ago

    Columbus, Ohio, United States Calculated Hire Full time

    Digital Marketing Project AnalystWe are seeking a highly analytical and out-of-the-box thinker to join our team as a Digital Marketing Project Analyst. As a key member of our marketing team, you will be responsible for building and managing personalized campaigns across all digital channels, including site, app, email, push, and more.Key...

  • Digital Network Analyst

    4 weeks ago

    Columbus, Ohio, United States Cherokee Nation Businesses Full time

    Job DescriptionCherokee Nation Businesses is seeking a highly skilled Signals Intelligence Analyst Expert to support our deployed Special Operations Forces (SOF) task forces.The successful candidate will be responsible for researching, developing, and presenting intelligence products at the operational level for senior leaders, including:Counterterrorism...

  • Digital Quality Assurance Specialist

    2 weeks ago

    Columbus, Ohio, United States L Brands Full time

    About UsWe are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers.Job SummaryWe are seeking a highly skilled Digital QA Analyst to join our team. The successful candidate will be responsible for ensuring the quality of our digital products and services.Key...

  • Digital Marketing Project Specialist

    4 weeks ago

    Columbus, Ohio, United States Calculated Hire Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Project Analyst to join our team at Calculated Hire. As a Digital Marketing Project Analyst, you will be responsible for building and managing personalized campaigns across all digital channels, assisting with QA of new personalized functionality and features, and coordinating with...

  • Digital Quality Assurance Specialist

    2 weeks ago

    Columbus, Ohio, United States Bath & Body Works Full time

    Job Title: Digital QA AnalystAt Bath & Body Works, we're committed to creating a diverse, equitable, and inclusive culture that delivers exceptional fragrances and experiences to our customers.We're looking for a skilled Digital QA Analyst to join our team, working closely with cross-functional partners to deliver digital capabilities and outstanding...

  • Digital Marketing Analyst

    4 days ago

    Columbus, Ohio, United States Calculated Hire Full time

    Marketing Project Coordinator OpportunityHybrid – Columbus, OHThis is a 6-12+ month contract with likely extension and conversion.Minimum Qualifications:1+ years of marketing experience in fast-paced multi-channel environmentsProven track record of working cross-functionally including creative, analytics, and CRMStrong project management and...

  • Policy Officer

    11 hours ago

    Columbus, Ohio, United States STRS Ohio Full time

    STRS Ohio, STRS The State Teachers Retirement System of Ohio (STRS Ohio) is seeking a highly skilled Investment Policy Officer to join the Investment/Management team. With a strong focus on compliance and risk management, this role will play a critical part in ensuring the Investment Department's policies and procedures are aligned with relevant rules,...