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Front Desk Associate

1 week ago

Boston, Massachusetts, United States Colwen Hotels Full time

Colwen Hotels is a dynamic and growing hospitality company, committed to providing exceptional guest experiences. As a Front Desk Attendant, you will be responsible for delivering outstanding customer service, ensuring seamless check-in and check-out processes, and maintaining a warm and welcoming atmosphere for our guests.

The ideal candidate will possess excellent communication skills, be able to multitask with ease, and maintain a high level of attention to detail. Previous experience in a similar role, particularly in the hotel industry, is highly desirable.

Benefits include medical insurance with company-funded HRA, dental insurance, vision insurance, flexible spending accounts, supplemental insurance offerings, paid time off programs, employee assistance program, 401K plan with employer match, hotel discount travel program, and career advancement opportunities.

Responsibilities:

  • Operate the front desk, assist guests with inquiries, and manage day-to-day operations
  • Provide exceptional guest service, resolve complaints efficiently, and maintain knowledge of hotel policies
  • Maintain a clean and organized lobby area, adhere to brand standards, and perform other related duties as assigned
  • Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns