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Lead Cashier and Customer Experience Specialist

7 days ago

Roanoke, Virginia, United States Hulsing Hotels Earth Fare Accucare Full time

Job Summary:

As a Customer Service Lead at Earth Fare, you will be responsible for upholding and embodying the company's customer service standards at all times. This role is balanced evenly between conducting operational tasks in the Cash Office, managing cashier breaks during the day, running a cash register when needed, and responding promptly and professionally to customer service opportunities.

Your Key Responsibilities:

  1. Ensuring Operational Efficiency: Assist with reconciliation and recording of cash register drawers, daily balancing of the Cash Office, preparing daily bank deposits and change orders, and preparing all Cash Office paperwork, including disseminating store reports to the Home Office.
  2. Maintaining a Clean and Organized Environment: Maintain cleanliness, sanitation, and organization of the department, including fixtures, storage, workstations/cash registers, and the Cash Office.
  3. Merchandising and Visuals: Implement Earth Fare merchandising/marketing guidelines as outlined by the Front End Manager to maintain an attractive Front End Department.
  4. Providing Excellent Customer Service: Demonstrate excellent customer service to customers and team members at all times.

Your Required Skills and Qualifications:

  • Customer Service Skills: Demonstrate excellent customer service to customers and team members at all times.
  • Communication and Interpersonal Skills: Possess strong communication skills and conduct oneself in a professional manner at all times.
  • Attention to Detail: Be organized and pay close attention to detail.
  • Math and Financial Skills: Have proficient math and bookkeeping skills.
  • Cash Handling and Management: Have proficient cash handling skills.
  • Teamwork and Adaptability: Work effectively and efficiently under stressful conditions.

About Our Company:

Earth Fare is a grocery retailer committed to providing healthy and sustainable products to our customers. We believe in empowering our employees to provide exceptional customer service and create a positive shopping experience.