Overnight Member Services Associate
2 weeks ago
We are seeking a dedicated Member Services Representative to enhance our customer experience. Bilingual candidates in English and Spanish are encouraged to apply. As a vital member of our staff, you will deliver exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring a welcoming and supportive environment.
Key Responsibilities:
Customer Engagement and Front Desk Duties:
- Welcome members and guests, providing outstanding customer service to create a comfortable atmosphere.
- Answer phone inquiries with a friendly demeanor and assist callers with various questions.
- Check in members, conduct tours, sign up new members, log amenities, and communicate updates and events effectively.
- Address member inquiries and concerns promptly and professionally.
- Process beverage or merchandise transactions using the point of sale system.
- Utilize the POS system for new membership cards, address changes, and billing inquiries.
- Maintain a clean and organized front desk and lobby area.
- Perform regular cleaning tasks, including mopping spills, trash removal, and cleaning windows and mirrors.
- Ensure all exercise equipment and tanning beds are regularly cleaned.
- Keep restrooms and wet areas clean and well-stocked.
- Candidates for the overnight position must undergo a 7-year criminal background check within the first week of employment, with continued employment contingent on a satisfactory outcome.
- Exceptional customer service skills with the ability to interact positively and professionally with members and colleagues.
- Prior experience in customer service is preferred.
- Must be at least 18 years old.
- A high school diploma or GED equivalent is required.
- Possess an upbeat, positive, and professional attitude.
- Punctuality and reliability are essential.
- Must obtain and maintain CPR/AED Certification within the required timeframe and be physically capable of performing CPR/AED in emergencies.
- Ability to walk and stand for extended periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
- Occasionally lift, carry, push, or pull moderate weights (up to 50 lbs).
- Ability to communicate continuously in person or on the phone during shifts.
- Maintain physical ability to administer CPR in emergencies.
- Ability to see within normal visual range, with or without correction.
- Ability to hear within the normal audio range, with or without correction.
- Make a positive impact on people's lives by contributing to a healthier community.
- Collaborate with a talented and dynamic team of professionals.
- Medical, Dental, and Vision Insurance.
- Paid Time Off (PTO).
- Complimentary Black Card Membership.
- 401(K) and Roth Retirement Savings Plans.
- Flexible Spending Accounts for Healthcare and Dependent Care.
- Short-Term and Long-Term Disability, Term Life Insurance, and other benefits.
Note: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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