Customer Service Representative

3 weeks ago


Austin, Texas, United States Inkspirenize Full time
Job Title: Call Center Agent

At Inkspirenize, we are seeking a highly motivated and customer-focused Call Center Agent to join our dynamic team.

Key Responsibilities:
  • Address customer inquiries, complaints, or issues promptly and efficiently.
  • Provide accurate information about products, services, or policies.
  • Resolve customer concerns, ensuring a positive customer experience.
  • Escalate complex issues to supervisors when necessary.
  • Meet or exceed performance targets such as call handling time, customer satisfaction, and resolution rates.
  • Follow up with customers as needed to ensure their satisfaction.
  • Collaborate with team members and other departments to ensure smooth operations.
  • Adhere to all company policies and procedures, including privacy and data security guidelines.
Qualifications:
  • High school diploma or equivalent; additional education or certification in customer service is a plus.
  • Excellent verbal and written communication skills.
  • Strong listening, problem-solving, and interpersonal skills.
  • Ability to handle a high volume of calls and work in a fast-paced environment.
  • Familiarity with call center technology such as CRM software, dialers, and call logging systems.
  • Basic computer skills and knowledge of Microsoft Office.


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