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Supervisor, Advanced Practice Provider

2 months ago


Los Angeles, California, United States Keck Medicine of USC Full time
Job Summary

The Clinical Services Manager will work under the direction of the Associate Administrator of Advanced Practice Providers, Department's Administration, and Medical Directors to provide both clinical services and leadership and managerial services. The ideal candidate will facilitate safe and efficient operational flow of the dedicated patient population and be responsible for the application of advanced practice provider processes, supervision of clinical practice, education, leadership, and patient care management.

Key Responsibilities
  • Management:
    • Utilize professional, respectful, effective communication to delegate and direct activities and assignments.
    • Supervise, hire, educate, discipline, and evaluate the performance of Nurse Practitioner and Physician Assistant staff.
    • Schedule, assign daily duties, and assess the general performance of the Nurse Practitioners and Physician Assistants in the department.
    • Partners with management in making daily staffing assignments in accordance with budgeted hours per patient day and provides rationale for any staffing variances.
    • Complete an initial assessment at the beginning of the day and oversee the staffing and operational needs of the unit and organization.
    • Oversee the education and orientation of Nurse Practitioners and Physician Assistants and keep abreast of current trends, quality issues, and departmental affairs.
    • Act as a clinical resource and support.
    • Model compassion, understanding, problem-solving, and conflict resolution skills amongst the staff to assist patients and families having difficulty coping with their illness and/or hospitalization and maintain good public relations.
    • Effectively collaborate with other disciplines and providers to meet the needs of patients and fellow staff members.
    • Keep informed of clinical/service/organizational updates/changes.
    • Manage time effectively and able to organize and prioritize responsibilities.
    • Demonstrate enthusiasm and commitment to the service, department, and organization's mission and goals.
    • Participate in departmental or organizational activities as assigned.
  • Compliance and Performance Improvement:
    • Identify and participate in data collection and process improvements related to Quality Indicators.
    • Responsible for observing and adhering to the regulatory agency requirements.
    • Continually reassess clinic or hospital needs.
    • Ensure patient care is delivered in accordance with professional regulatory standards.
    • Identify potential barriers to efficient operational flow.
    • Evaluate and modify current practices to assure the most efficient way to assure effective operational flow.
    • Identify quality improvement issues and develop unit-based quality improvement programs, as well as standards of care and practice.
    • Oversee the quality assurance initiatives for the department.
    • Develop, implement, and evaluate the clinical collaborative practice agreements in the clinical area.
    • Consistently keep current on clinical, department, and medical center changes; share information with staff members by participating in huddles and utilizing all forms of communication as directed by the department Manager.
    • Responsible for pursuing opportunities for professional development (e.g., certifications, nursing committees, unit-based projects, research, published peer-review article) and able to mentor and share knowledge to colleagues and other staff.
    • Model expertise through the application of evidenced-based practice in clinical decision-making.
    • Maintain a current level of knowledge inclusive of Evidenced-Based Practice relative to professional practice.
    • Participate in the evaluation of the cost effectiveness of services provided.
    • Ensure complete and accurate documentation.
    • Responsible for the routine update of required licenses and credentials as required by the organization.
    • Responsible for the update and implementation of organization/department's policies and procedures; demonstrate ability to access online manuals.
    • Ensure that documentation is complete and correct in Electronic Health Record.
  • Direct Patient Care Accountabilities:
    • Responsible for ensuring the measures based on the appropriate level of care expected: management of the care of cardiovascular medicine and the ability to manage the care of post-cardiac procedure patients.
    • Appropriately complete patient assessments.
    • Interpret assessment information and formulate diagnoses.
    • Develop Plans of Care with individualized interventions.
    • Document expected/projected patient outcomes.
    • Review/Revises/Updates Plans of Care daily based on evaluation and interpretation of patient outcomes.
    • Complete patient care procedures correctly per policy at prescribed intervals.
    • Delegate tasks based on others' scope of practice and competency.
    • Act as patient advocate.
    • Ensure prompt response to service needs as appropriate.
    • Provide patient/family education as needed.
    • Collaborate with Case Manager and/or social work for any social needs encountered with population.
    • Utilize patient care equipment appropriately and safely according to manufacture guidelines.
    • Communicate effectively with all members of the healthcare team including patient and family.
    • Ensure timely communication of patient needs to Providers.
  • Other Duties:
    • Perform other duties as assigned.
    • Examples: Enthusiastic participation in unit activities such as process improvement efforts, preceptor, peer education; changing assignment to meet patient needs, etc.
    Requirements
    • Req Master's degree in Nursing as a Nurse Practitioner, OR Graduated from an Accredited Physician Assistant (PA) program.
    • Req 5 years Experience as nurse practitioner or physician assistant.
    • Req Demonstrated strong leadership abilities.
    • Req Demonstrates professional, respectful, effective communication to delegate and direct activities and assignments.
    • Req Strong critical and strategic thinking, analytical and planning skills.
    • Req Organization/time management skills.
    • Req Excellent communication skills.
    Preferred Qualifications
    • Pref 2-3 years Lead/charge or supervisory experience.
    • Pref Experience in clinical specialty area.
    Required Licenses/Certifications
    • Req Registered Nurse - RN (CA Board of Registered Nursing) *Exempt from RN if Physician Assistant.
    • Req Nurse Practitioner - NP (CA Board of Registered Nursing) *Exempt from NP if Physician Assistant.
    • Req Nurse Practitioner Furnisher (CA Board of Registered Nursing) *Exempt from NP Furnisher if Physician Assistant.
    • Req NP Board Certified Possession of National Board Certification in Nurse Practitioner area of specialty accredited by Accreditation Board of Specialty Nursing (ABSNC) or National Commission for Certifying Agencies (NCCA).
    • Req Physician Assistant - PA (CA DCA) Current Physician Assistant (PA) License in the State of California.
    • Req National Commission on Certification of Physician Assistants (NCCPA) National Commission on Certification of Physician Assistants (NCCPA).
    • Req DEA Certificate Drug Enforcement Agency (DEA) Certificate issued by the U.S. Department of Justice for Schedule II-V controlled substances.
    • Req Basic Life Support (BLS) Healthcare Provider from American Heart Association.
    • Req Advanced Cardiovascular Life Support (ACLS) Healthcare Provider from American Heart Association.
    • Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within days of hire and maintained by renewal before expiration date.