Business Services Professional
7 days ago
RITTER COMMUNICATIONS HOLDINGS, LLC has been at the forefront of the local communications industry for over a century. With a strong presence in Arkansas, northeast Texas, southeast Missouri, and west Tennessee, we provide cutting-edge broadband fiber, telecom, video, and cloud services to our customers.
SalaryThe estimated annual salary for this position is between $65,000 to $90,000 based on location and experience.
Job DescriptionWe are seeking an experienced Business Services Technician to join our team. As a key member of our technical staff, you will be responsible for installing, maintaining, and repairing multi-line business voice and computing systems, including key and PBX systems, IP telephony systems, and Integrated Access Devices.
- Installs, repairs, and maintains all types of NEC, Nortel, and Avaya PBX systems and associated equipment, including voicemail, facsimile terminals, paging, and intercom systems;
- Optical support of POPs and cellular sites;
- Installs, repairs, and maintains all types of IP telephony systems and integrated Access Devices;
- Performs all modifications, moves, changes, and installation of telephone services and devices;
- Performs quality control checks of work done at customer premises;
- Locates trouble in telephone installations; repairs or replaces faults;
- Coordinates with repair and other departments on service installations and changes to update billing and central office records;
- Maintains and repairs existing equipment by using test sets to locate line trouble. Determines necessary repairs that may include repairing wiring, station protectors, ground connections, running new wires, and replacing jacks, lids, and pedestals as needed;
- Work with Carrier Grade equipment routers;
- Setup networking address translation;
- Setup personal and small network antivirus solutions, such as Symantec, McAfee, AVG;
- Travels to customer sites, project areas, business-related events, and other Ritter Communications locations as required;
- Other related duties and projects as assigned.
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