Food and Beverage Coordinator
4 weeks ago
At Elephante, we are seeking a highly skilled and organized Food and Beverage Coordinator to join our team. This role is responsible for managing all restaurant bookings and general administration duties within the department.
Key Responsibilities:
- Provide guests with accurate information about the Company.
- Handle all F&B inquiries coming through phone and emails.
- Manage bookings and reservations, including pre-payment for F&B reservations and special events bookings.
- Create reservations in the Reservation system and clearly indicate all notes and preferences of the customer.
- Confirm and reconfirm bookings, and announce overbook when necessary.
- Forward reservations for special events arranged by the restaurant.
- Responsible for taking clear and accurate information about every reservation and update it correspondingly in the database.
- Handle Reservation database and correct mistakes where applicable.
- Actively assist in promoting the Company and special events by providing full and detailed information.
- Maintain efficient communication with guests and Managers.
- Maintain appropriate level of confidentiality.
- Carry out any other reasonable duties and tasks assigned by department head or management.
- Comply with the restaurant environmental, health and safety policies and procedures.
Requirements:
- Education: Degree / diploma in the hospitality field.
- Experience: Maximum of one year experience in a similar role.
- Skills: Fluency in both written and spoken English, well-versed with computer programs, and familiar with Micros.
- Personality: Customer-driven, proactive, and charismatic personality with an outgoing and approachable character.
- Competencies: Understanding the Job, Taking Responsibility, Recognizing Differences, Customer Focus, Adaptability, and Teamwork.
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