Family Services Associate

4 weeks ago


Washington, United States Children's National Hospital Full time
Job Title: Family Services Associate

This is a critical role in supporting the Postpartum Mood and Anxiety Disorder program in the Emergency Department and Neonatal Intensive Care Unit. The Family Services Associate provides essential services to parents and caregivers of newborns, including screening and psychoeducation, community referrals, and collaboration with social workers.

Key Responsibilities:
  • Conduct screening interviews with patients and families using hospital-approved tools.
  • Research and provide access to hospital and community resources to support patients and families.
  • Assist patients and families in navigating the healthcare system, while respecting boundaries and setting appropriate limits.
  • Make follow-up contact with families to monitor the outcome of interventions and promote continuity of care.
Collaboration and Communication:
  • Work closely with social workers and medical teams to coordinate patient care and ensure seamless communication.
  • Share relevant patient and family information with the treatment team to inform care decisions.
  • Document activities and interventions in the electronic medical record, according to departmental guidelines.
Resource Development and Management:
  • Develop and maintain resource information for the department, including community agencies and hospital services.
  • Promote positive working relationships with community agencies to enhance resource availability.
  • Serve as a liaison between hospital and agency staff to facilitate resource access for families.
Organizational Commitment:
  • Partner with the organization's mission and uphold its core principles.
  • Commit to diversity and recognize the value of cultural and ethnic differences.
  • Demonstrate personal and professional integrity, maintaining confidentiality at all times.

This role requires a strong commitment to providing exceptional patient and family-centered care, while promoting a positive and inclusive work environment.



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