Retail Operations Manager

6 days ago


SaintAubinsurGaillon, Normandie, United States Food Lion Full time
About Food Lion

Food Lion is a leading grocery retailer with over 82,000 associates serving more than 10 million customers weekly. We are committed to providing an easy, fresh, and affordable shopping experience to the communities we serve.

Job Description

This Customer Service Leader role is a key part of our team, responsible for ensuring that every customer interaction is positive and memorable. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain high standards of customer service and drive sales growth.

Key Responsibilities
  • Ensure seamless customer interactions through effective communication and problem-solving.
  • Maintain accurate records of sales, customer complaints, and other relevant data.
  • Collaborate with the sales team to maximize sales opportunities and drive revenue growth.
  • Develop and implement plans to improve customer satisfaction and loyalty.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Ability to lift up to 50 pounds and stand for long periods.
  • Availability to work a variety of shifts, including evenings and weekends.
Estimated Salary

The estimated salary for this role is $55,000 - $75,000 per year, depending on experience.



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