Customer Service Representative

1 week ago


Princess Anne, Maryland, United States PNC Full time
Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Part Time Teller. As a key member of our Retail Branch organization, you will be responsible for providing exceptional customer service, accurately performing high-volume customer banking transactions, and educating customers on new technology and banking products.

Key Responsibilities:

  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
  • Process a variety of customer interactions, including transactions and referrals.
  • Educate customers on alternatives available for their financial interactions and identify banking opportunities during customer interactions.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to solve customer problems and ensure accurate and efficient completion of teller and branch daily operations and maintenance transactions.

Requirements:

  • Customer-focused with knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Ability to assess and effectively manage risks associated with business objectives and activities.
  • Strong communication and problem-solving skills, with the ability to work effectively in a team environment.

Benefits:

  • Comprehensive range of benefits, including medical, dental, and vision options, employee life insurance, 401(k) with PNC match, and pension and stock purchase plans.
  • Robust wellness program with financial incentives and paid time off, including parental leave, holidays, and occasional absence days.

About PNC:

PNC is a leading financial services organization committed to delivering exceptional customer experiences and building long-term relationships with our customers and communities. We foster an inclusive and accessible workplace, providing reasonable accommodations to employment applicants and qualified individuals with a disability.



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