Senior Systems Administrator

8 hours ago


Herndon, Virginia, United States Markon Full time

Markon is seeking an experienced Senior Systems Administrator to join our technology-based program supporting a key government customer.

Key Responsibilities:
  • Troubleshoot workstations and desktop applications
  • Provide Tier I & II problem identification, diagnosis, and resolution or escalate to Engineering team
  • Deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems
  • Ensure the performance of the systems and add new users to the system
  • Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access
  • Provide Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation and technical assistance to computer system users
  • Provide support for implementation, troubleshooting, and maintenance of IT systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client problems
  • Provide support for communication of status to management and internal customers
  • Monitoring and problem resolution for all to the client problems
  • Coordinate and implement security measures to safeguard computer databases
  • Responsible for operations related to systems management software
  • Addressing trouble tickets in a timely fashion
  • Troubleshoot workstations, office applications, printers, and digital senders
  • Creation of system documentation, standard operating procedures, and system guides
  • Creating request for support (ESMT) from internal/external service providers
  • Support access management tracking of inventory
  • Delivering and setting up site hardware
  • Delivering IC PKI Certification users
Requirements:
  • A minimum of 6 years' experience, and a range of skill levels from basic to advanced
  • Bachelor's or Master's Degree are preferred
  • Experience with account authorization, renames, username changes, disablement, and creation
  • Experience supporting end-users (CST Phone Support)
  • Experience with effective workstation builds and labeling
  • Working knowledge of Active Directory, Microsoft Office, Microsoft Outlook, SharePoint, and Windows 10
  • Familiarity with Microsoft Windows desktop operating system build processes and tools
  • Effective verbal and written communications
  • Travel to non-warzone areas up to 30% of the time is required
Desired Skills:
  • Extensive experience or training related to a particular skill, language, system, or technology
  • Capable of not only delivering a capability tied to that skill, but also passing their knowledge on to others
  • Requires a minimum of six (6) years of experience specific to the skill
  • Exchange
  • Microsoft Data Center Services
  • MCSE/MCITP


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