Senior Systems Administrator
4 weeks ago
Markon is seeking an experienced Senior Systems Administrator to join our technology-based program supporting a key government customer.
Key Responsibilities:- Troubleshoot workstations and desktop applications
- Provide Tier I & II problem identification, diagnosis, and resolution or escalate to Engineering team
- Deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems
- Ensure the performance of the systems and add new users to the system
- Answer questions or resolve computer problems for clients via telephone or using tools to gain remote access
- Provide Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation and technical assistance to computer system users
- Provide support for implementation, troubleshooting, and maintenance of IT systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client problems
- Provide support for communication of status to management and internal customers
- Monitoring and problem resolution for all to the client problems
- Coordinate and implement security measures to safeguard computer databases
- Responsible for operations related to systems management software
- Addressing trouble tickets in a timely fashion
- Troubleshoot workstations, office applications, printers, and digital senders
- Creation of system documentation, standard operating procedures, and system guides
- Creating request for support (ESMT) from internal/external service providers
- Support access management tracking of inventory
- Delivering and setting up site hardware
- Delivering IC PKI Certification users
- A minimum of 6 years' experience, and a range of skill levels from basic to advanced
- Bachelor's or Master's Degree are preferred
- Experience with account authorization, renames, username changes, disablement, and creation
- Experience supporting end-users (CST Phone Support)
- Experience with effective workstation builds and labeling
- Working knowledge of Active Directory, Microsoft Office, Microsoft Outlook, SharePoint, and Windows 10
- Familiarity with Microsoft Windows desktop operating system build processes and tools
- Effective verbal and written communications
- Travel to non-warzone areas up to 30% of the time is required
- Extensive experience or training related to a particular skill, language, system, or technology
- Capable of not only delivering a capability tied to that skill, but also passing their knowledge on to others
- Requires a minimum of six (6) years of experience specific to the skill
- Exchange
- Microsoft Data Center Services
- MCSE/MCITP
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